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Engine · 2 days ago

Sales Strategy and Operations Manager

Denver, CO

Full-time

Hybrid

Mid Level

$120K/yr - $140K/yr

4+ years exp

Engine is transforming business travel into a personalized and rewarding experience. As a Sales Strategy & Operations Manager, you will play a vital role in improving customer retention and growth by shaping systems and processes, analyzing customer data, and collaborating with various teams to optimize operations.

Business TravelHospitalityHotelTravel

Responsibilities

Build and maintain capacity models to ensure the team is right-sized and focused on the highest-value accounts

Analyze book-of-business distribution and make recommendations for reassignments or load balancing

Identify churn risk early and develop workflows/playbooks to reduce avoidable churn

Surface expansion opportunities using product signals, customer behavior, and account insights

Create prioritization frameworks that guide CS/AM teams on where to spend their time

Define KPIs, dashboards, and recurring operating cadences for CS and Expansion

Self-serve Salesforce data, build reports/dashboards, and understand object relationships

Write clear, technically informed business requirements documents (BRDs) for RevOps and Systems partners

Collaborate on workflows, routing logic, and automation in tools like Salesforce, Pocus, and others

Support development of customer signals and scoring frameworks

Conduct targeted analyses to understand churn drivers, segment performance, and expansion trends

Build lightweight Excel models (capacity planning, churn analysis, segment health)

Turn data into actionable recommendations for AM/CS leadership

Partner with CS, Account Management, RevOps, Product, Systems, and Exec stakeholders

Lead projects from strategy → alignment → execution → rollout

Simplify complexity and create structure in ambiguous, fast-moving environments

Qualification

Customer Success OperationsSalesforce reportingData analysisExcel modelingProject management toolsStakeholder managementClear communicationOrganizational skillsProblem-solvingCollaboration

Required

4+ years in Customer Success Operations, Account Management Operations, Revenue Operations (post-sales), Expansion Operations, or a related field

Strong understanding of customer success, retention, expansion, and post-sales workflows

Proactive stakeholder management and ability to influence without direct authority

Clear, concise communication - written, verbal, and presentation

Highly organized with strong execution discipline

Ability to create clarity from ambiguity

Strong Excel skills (VLOOKUP, INDEX/MATCH, SUMIFS/COUNTIFS, pivots, modeling)

Salesforce reporting + object understanding (not admin-level, but confident self-serve)

Familiarity with tools like Pocus, Gainsight, Catalyst, Vitally, or similar

Experience with project management tools (Asana, Smartsheet, JIRA)

Strong working knowledge of sales/CS engagement tools (Gong, Attention, Outreach, Salesloft)

Preferred

Bonus points for experience with SQL, R, Python, Looker

Benefits

Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.

Check out our full list at engine.com/culture.

Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.