Tesla Laboratories, Inc. · 1 month ago
IT Service Desk Specialist - SECRET clearance required
Washington, DC
Full-time
Onsite
Senior Level
$70K/yr - $85K/yr
5+ years expTesla Laboratories, Inc. is seeking an IT Service Desk Specialist with an active Secret clearance to join their team in Washington DC. The role involves providing Tier 1-3 support, managing IT infrastructure, and resolving hardware and software issues for end users.
CommunitiesCyber SecurityElectronicsFinancial ServicesInformation TechnologyInternet
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
Standard computer images including Desktop Image
Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
Provide quality customer service and support for designated equipment
Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
Ensure all time reporting and other required reports are accurate and submitted on time
Ensure on-going maintenance and development of positive customer relationships with end-users
Develop and create documentation on training materials, FAQs and Knowledge Base Articles
Qualification
Required
Active Secret Clearance Required
Bachelor's degree or certification in IT related field
5+ years of relevant work experience
Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
Excellent organizational and communications skills
US Citizenship necessary
Active Top Secret Clearance REQUIRED
Preferred
Experience with using ITSM Tools such as Ivanti or Remedy Help Desk
Azure VDI, Citrix experience preferred
Benefits
Paid vacation
11 paid federal holidays
Company paid STD, LTD, and group life insurance
Medical, dental, and vision insurance
401K with company match
Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)
Company
Tesla Laboratories, Inc.
Tesla Laboratories provides Cyber Security, Intelligence Analysis, Financial Management and Program Management services to the Intelligence Community, the Department of Defense and other federal government customers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.25M2004-10-01Pre Seed· $0.25M
Recent News
2025-05-06
Company data provided by crunchbase