ConServe · 1 month ago
Bilingual Spanish Call Center Rep - Quality Service Associate
Fairport, NY, US
Full-time
Onsite
New Grad, Entry Level
$21/hr - $22/hrConServe is a leading provider of accounts receivable management and collection services. The Bilingual Quality Service Associate will manage and collect delinquent accounts while providing solutions to consumers to help them resolve their obligations.
Financial Services
No H1B
U.S. Citizen Only
Responsibilities
Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management
Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call
Record Maintenance – proper management & updating of system to maximize contacts
Skip-Tracing – to assist in locating & contacting consumers and businesses
Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program
Other duties as assigned
Qualification
Required
High School Diploma or GED
The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST
Fluent in conversational English and Spanish
Ability to proficiently read and write in English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
Ability to obtain and maintain Government Security Clearance
Ability to obtain and maintain State Collections Licensure
U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
No conflicts of interest with ConServe or our Clients
Occasionally lift and/or move up to 25 pounds
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
Preferred
Associates or Bachelor's Degree preferred
Ability to proficiently read and write in Spanish is preferred
Benefits
Award-winning benefits packages
Monthly bonus opportunity
Flexible schedules
Growth opportunities
Company
ConServe
ConServe providing accounts receivable management services for colleges and universities.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Klein
CFO
Janice Correa
Sr. HR Business Partner
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