Automotive Service Operations Coordinator jobs in United States
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Sony Honda Mobility of America · 1 month ago

Automotive Service Operations Coordinator

positionTorrance, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$75K/yr - $90K/yr
date2+ years exp

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., focusing on innovative electric vehicles. The Automotive Service Operations Coordinator will support the service experience for AFEELA owners, acting as a liaison between customers and service teams while ensuring efficient operational workflows.

AutomotiveAutonomous VehiclesRecreational Vehicles
badNo H1Bnote

Responsibilities

Serve as a primary point of contact for customer service and vehicle service related inquiries
Coordinate customer service requests across maintenance, warranty, and body and paint repair programs
Communicate service status, timelines, and next steps clearly to customers and business partners
Schedule service appointments and coordinate logistics with authorized service partners and vendors
Track open service cases, manage follow-up activity, and drive timely resolution
Maintain accurate service records including customer communications, repair details, and outcomes
Review service invoices, verify charges, and resolve discrepancies across multiple accounts
Collaborate closely with Service Operations, Delivery, Quality, and Parts teams to ensure seamless customer handoffs
Identify service trends and recurring issues and escalate insights to leadership for continuous improvement
Support operational readiness for new service programs as SHMA expands

Qualification

Automotive service operationsCustomer service coordinationService schedulingCRM systemsOrganizational skillsCustomer communicationSolutions-oriented approachEV service operationsDMS familiarityAttention to detail

Required

2 to 4 years of experience in automotive service operations, fixed operations support, dealership service, customer service coordination, or OEM service environments
Strong customer communication skills and a professional, solutions-oriented service approach
Experience with service scheduling, case tracking, and customer follow-up
Excellent organizational skills and attention to detail in fast-paced environments
Proficiency with Microsoft Office and CRM or service management systems
Ability to balance customer advocacy with operational accuracy

Preferred

Automotive experience in Service Advisor, Warranty Administrator, Customer Support, or Fixed Operations roles
Experience with EV service operations or direct-to-consumer automotive brands
Familiarity with DMS, CRM, warranty, or service scheduling platforms
Experience in high-growth startup or launch-phase environments

Benefits

Comprehensive medical, dental, and vision benefits
Flexible Working Policy
Paid parental leave
401k Program
“Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
Yearly bonuses (subject to eligibility)
Company phone (subject to eligibility)
Company swag
A brand new laptop and monitor
Special discounts on Sony products
Learning and Development quarterly stipend
More to come!

Company

Sony Honda Mobility of America

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Sony Honda Mobility Inc. (SHM) U.S. subsidiary It is a sub-organization of Sony Honda Mobility.
dateFounded in 2023
location
Culver City, California, USA
people-size51-200 employees
web-link
https://www.shm-afeela.com/

Funding

Current Stage
Growth Stage

Recent News

GlobeNewswire
Sony Honda Mobility Initiates AFEELA 1 Trial Production in Ohio, Establishes New “Quality Gate” Inspection Facility
2026-01-03
Company data provided by crunchbase