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ICF · 1 month ago

Business Analyst (Remote - US)

United States

Full-time

Remote

Entry, Mid Level

$67K/yr - $114K/yr

2+ years exp

ICF is a rapidly growing consulting company seeking a Business Analyst to support their Department of Defense Child and Youth Programs project. The role involves collaborating with internal experts to ensure system functionality meets user needs, translating business requirements into specifications, and providing technical support for the web-based application.

ConsultingInformation TechnologyProfessional Services

No H1B

U.S. Citizen Only

Responsibilities

Support all aspects of our IT delivery lifecycle including requirements, design, testing and delivery of web-based tools, though primary function will focus on requirements, design and implementation

Engaging with end-users to understand business needs to develop and document requirements

Developing technical documents in support of the integration of multiple applications and development of new application features

Communicating with multiple teams to ensure requirements are clear and well understood from a functional and technical perspective

Review, respond to, and resolve IT support and service requests submitted via email

Ensure accurate tracking and closure of support tickets and provide timely resolution of incoming support requests via phone or email

Provide technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions

Logging incoming requests/work in team tools (Jira/Confluence, Smartsheet or Zendesk)

Communicating with the team about the status of work

Qualification

Business AnalysisIT Helpdesk ExperienceTechnical DocumentationWeb DevelopmentCustomer ServiceAnalytical SkillsStakeholder CommunicationRemote Support ToolsCritical ThinkingProblem Solving

Required

Bachelor's Degree

2+ years of experience working on web and/or software development teams

2+ years of technical/IT helpdesk experience

Ability to apply critical thinking with excellent problem solving skills

Ability to provide superior service to a variety of stakeholders

Technical and customer service orientation

Excellent verbal and written communication skills

Excellent analytical skills and understanding of IT technologies

Experience with cross-functional collaboration and excellent stakeholder communication skills

Ability to handle confidential information with tact and maturity

US Citizen or Permanent Lawful Resident (Green Card Holder)

Must be able to obtain and maintain a Public Trust

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply