Lozier Corporation · 1 month ago
Information Technology Support Specialist - 2nd Shift
Omaha, NE
Full-time
Onsite
Entry Level
2+ years expLozier Corporation, headquartered in Omaha, Nebraska, is a leading manufacturer of products for retailers. The Information Technology Support Specialist provides tier 1.5 or 2 support for computer systems, assisting users with problem resolution and basic installations, while also ensuring system security and documenting processes.
Manufacturing
Responsibilities
Champion Lozier’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier’s success
Complete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment
Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions
Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing
Create, review, and maintain work instructions and document processes
Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts
Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates
Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement
Review assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner
Provide weekend and holiday remote coverage of the service desk
Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments
Ability to work and interact well with others
Qualification
Required
Associate degree in computer science, information technology, information services, or another related field is preferred
Bachelor degree in computer science, information technology, information services, or another related field is desired
No additional experience is required, if degreed
Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed
Active pursuit of relevant certifications can be considered in lieu of experience
Demonstrate a sense of urgency, motivation, initiative and accountability
Ability to multitask, evaluate and set priorities
Intermediate technical ability in the area of computer software, hardware and mobile devices
Good verbal/written communication, both in person and over the phone
Excellent customer service skills
Efficient, effective, and creative problem solving skills
Ability to work effectively with tight deadlines and changing priorities
Strong time management skills and ability to keep issue tracking tickets up to date
Ability to lift up to 50lbs and push/pull up to 25lbs on occasion
Ability to bend/squat/reach/climb on occasion
On call after hours
Ability to travel to other locations
Preferred
Microsoft Windows Certifications
CompTIA Certification
Cloud technology
Atlassian Suite (Jira, Confluence, etc.)
Microsoft 365 fundamentals
Benefits
Company bonus potential.
PTO (Paid Time Off) plus paid holidays.
Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
Onsite Health Clinic.
401(k) with employer match.
Employee Assistance Program.
Educational Assistance Program.
Career Development Programs.
Casual dress.
Company
Lozier Corporation
Lozier Corporation is the manufacturer of store fixtures.
1001-5000 employees
H1B Sponsorship
Lozier Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
A
Andrew Lozier
Chief Executive Officer
Recent News
Silicon Prairie News
2025-10-05
Company data provided by crunchbase