University of Florida Jacksonville Physicians, Inc. ยท 1 month ago
Customer Service Rep- UF Pediatrics - Baymeadows- Full Time- Days
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expUniversity of Florida Jacksonville Physicians, Inc. is seeking a Customer Service Representative to support the needs of patients and the organization. This role involves performing clerical functions, maintaining medical records, scheduling appointments, and providing excellent customer service to patients and families.
Hospital & Health Care
Responsibilities
Prepares and maintains all clerical aspects of the medical records through established guidelines
Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned
Maintains patient scheduling functions, and sets patient appointments through established guidelines
Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel
Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record
Performs cashiering functions as it relates to co-payments or other patient payments/collections
May perform routine clerical duties for the department
Provides excellent customer service for patients/families/representatives and other members of the treatment team
Participates as an active care team member in the coordination of patient care
Qualification
Required
High School Diploma/ GED required at time of hire
1 year-Clerical/customer service -ideally in a health care related industry
Third party payors and computer experience for inputting data and reviewing patient demographic material
Preferred
2 years-Data entry preferred
Company
University of Florida Jacksonville Physicians, Inc.
The UF Jacksonville Physicians team is a growing network of more than 60 primary and specialty care centers that offer first rate care.
Founded in 1971Jacksonville, Florida, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Pradeep Vasudeva Kadambi, MD, MBA, FASN, FAST
President and CEO
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