Help Desk / Systems Administrator / Service Desk Engineer jobs in United States
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Forwardslash ยท 1 month ago

Help Desk / Systems Administrator / Service Desk Engineer

positionPerryville, MO
timeFull-time
remoteOnsite
seniorityMid Level

Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. The Systems Administrator is responsible for supporting client and internal systems, providing hands-on support for infrastructure, workstations, and network environments.

Developer PlatformProduct DesignService IndustryWeb Design
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Assist in installing, configuring, and maintaining desktops, servers, and applications
Apply system updates, patches, and basic configurations as directed
Monitor system logs and performance; escalate issues as needed
Provide Tier 1 support to end users via ticketing system, phone, and in person
Troubleshoot basic hardware, software, and printer issues
Assist with user onboarding/offboarding, including account creation and permissions
Support daily monitoring and basic maintenance of client and internal networks
Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems
Document and report any recurring network issues to senior engineers
Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.)
Support cloud environments, including Microsoft 365 administration
Work with senior staff to identify opportunities for performance optimization
Adhere to company and client security standards, including CJIS requirements
Monitor endpoint alerts and report anomalies
Participate in audits and compliance activities as assigned
Maintain accurate records in Autotask, including asset tracking and system changes
Assist in updating knowledge base articles and SOPs
Conduct periodic audits of software and hardware inventory
Actively participate in training and mentoring opportunities
Pursue certifications or coursework aligned with role responsibilities
Demonstrate progress toward greater technical independence and client engagement

Qualification

Windows environmentsNetworkingSystem administrationManaged services toolsScriptingCybersecurity best practicesWhite glove supportOrganizational skillsCommunication skillsContinuous learning

Required

Associate's or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
Foundational knowledge of Windows environments, networking, and system administration
Strong organizational and communication skills
Willingness to follow procedures, escalate when appropriate, and continuously learn
Demonstrated commitment to white glove support and end-user satisfaction
Ability to communicate clearly with both technical and non-technical users
Must be a U.S. Citizen
Must possess a valid U.S. driver's license with a clean driving record
Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check
Must complete CJIS training and successfully pass the CJIS certification exam

Preferred

Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera)
Exposure to scripting (e.g., PowerShell for Windows environments)
Basic understanding of cybersecurity best practices

Company

Forwardslash

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Forwardslash is a Web Design, Content And Development Agency.
dateFounded in 2007
location
Brooklyn, New York, USA
people-size11-50 employees
web-link
https://forwardslashny.com/

Funding

Current Stage
Early Stage

Leadership Team

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Joseph Hoffman
CEO Founder & Director
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Company data provided by crunchbase