Uniphore · 1 week ago
Director of AI Customer Success - Customer Data Platform
New York, NY
Full-time
Hybrid
Director/Executive
$187K/yr - $257K/yr
8+ years expUniphore is one of the largest B2B AI-native companies, driving business outcomes across multiple industry verticals. The Director of AI Customer Success will serve as a strategic advisor to enterprise clients, focusing on successful delivery and adoption of AI solutions within the Customer Data Platforms vertical.
Agentic AIArtificial Intelligence (AI)Computer VisionEnterprise SoftwareGenerative AIMachine Learning
Responsibilities
Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer
Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills
Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization
Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions
Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives
Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement
Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews
Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact
Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies
Provide feedback to product teams to influence the roadmap based on client needs and industry trends
Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation
Qualification
Required
8-10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions in the Customer Data Platforms (CDP) industry specifically focused on Martech and Adtech solutions
3-5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity
5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings
Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets
Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes
Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact
Proven Track Record of CDP AI Consultancy and driving growth and adoption of SAAS solutions
Deep understanding of CDP AI solution architectures, business applications of AI, and change management related to customer adoption
Strong strategic thinking, executive communication, and client-facing presence
Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.)
Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks
Exceptional organizational, presentation, and communication skills, both verbal and written
Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred
Ability to travel at least 25% of the time
Preferred
You are fluent in the Martech and AdTech ecosystems. You have spent years navigating the complexity of marketing stacks and advertising tech—connecting systems, streamlining data flows, and unlocking real customer insights. Whether it is DMPs, CDPs, DSPs, or automation platforms, you know how it all fits together to drive performance
You have led from the front with CDPs. With 6–10 years of hands-on experience in Customer Data Platforms for both B2B and B2C brands, you understand the strategic role they play in activating unified customer journeys across channels. You do not just support CDP adoption; you drive it, scale it, and optimize it
You turn technology into outcomes. Your value lies in translating complex tools into clear, actionable strategies. You have advised enterprise clients on how to use data-driven marketing to directly impact KPIs like acquisition cost, engagement, retention, and revenue lift
You have been the go-to for growth. You have partnered with marketers, media teams, and product leaders to implement scalable SaaS solutions that generate results. Your expertise ensures technology does not sit idle—it powers campaigns, unlocks insights, and fuels the business
Benefits
Annual incentive opportunity based on target achievement
Pre-IPO stock options
Benefits including medical, dental, vision, 401(k) with a match
Generous paid time off
Paid holidays
Paid day off for your birthday
Other paid leave policies to support employees through all phases of life
Company
Uniphore
Uniphore is a business-software company that provides a secure AI platform that deploys agentic AI across every enterprise function.
501-1000 employees
H1B Sponsorship
Uniphore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (5)
2022 (11)
Funding
Current Stage
Late StageTotal Funding
$880.88MKey Investors
New Enterprise AssociatesSorenson CapitalMarch Capital
2025-10-22Series F· $260M
2022-01-28Series E· $400M
2021-03-26Series D· $140M
Leadership Team
Ravi Saraogi
Co-Founder and President (APAC)
Balaji Raghavan
Chief Technology Officer
Recent News
2025-12-28
thesaasnews.com
2025-11-15
Company data provided by crunchbase