Grifols · 1 month ago
Field Service Engineer - Jacksonville, FL
Florida, United States
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expGrifols is a global healthcare company that has been improving health and well-being since 1909. The Field Service Engineer I is responsible for providing high-quality service and support to Grifols customers, managing preventative maintenance, troubleshooting technical issues, and ensuring proper documentation and customer relationship management.
BiotechnologyHealth CareManufacturing
Responsibilities
Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation
Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts
Coordinates and executes hardware upgrades and regulatory documents associated with client site
Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications
Ensures proper transition of project timeline to Technical Application Team
Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes
Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed
Identifies client's needs for those without a contract and communicates to respective Sales Representative for potential lead to establish new contract
Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts or analyzers for new installations
Collaborates with Global Response Team (GRT) for corrective service calls that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint
Escalates customer needs outside of defined scope of work and proactively communicate to other departments within Grifols such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised
Responsible for accurate and timely documentation in CRM System of all work performed and any technical guidance provided to the customer as per regulatory guidelines
Tracks all outstanding customer action items and ensures proper documentation is entered for closure
Maintains basic knowledge on all product lines and keeps informed of technical bulletins for system updates
Manages inventory of parts and calibrated tools stored at primary customer sites
Always maintains essentials tools and critical inventory parts
Accountable for assigned company assets including company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, corporate card and expense management, etc
Maintains active status on all vendor credentialing programs to perform work at designated client sites
Responsible for meeting certification requirements on existing instrument platform and cross training to gain additional technical knowledge on other platforms
Independently manages schedule and travel reservations to accommodate for training courses
Interprets KPI metrics and applies to current role to drive performance efficiencies
Manages portfolio of multiple clients and multitasks to meet competing deadlines
Compliance - Adhere to procedures and protocols outlined by the Grifols Diagnostic organization in addition to department SOPs
Continued development with ongoing training to enhance their technical knowledge, communication and presentation skills with clients and interdepartmental teams
Qualification
Required
Equivalent military experience or Associates Degree with 2 years' experience or High School Diploma/GED with 4+ years' experience managing electronic/electro-mechanical equipment
0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor's Degree
2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree
4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma
Excellent organizational, record keeping, documentation and inventory skills required
Technical writing skills a plus
Proficient with Microsoft applications and familiar with computerized call handling systems
Excellent analytical and troubleshooting skills
Self-motivated and self-directed. Must be able to bring tasks through to completion with minimal supervision
Strong interpersonal and communication skills in both written and oral formats, and the ability to communicate technical information effectively
Strong focus on customer service and building relationships while meeting expectations and deliverables
Ability to adapt to changing environments with varying complexity and identify solution-oriented ideas
Maintains composure when faced with competing priorities and effectively manages timeline and resolution of customer complaints
Position will be based in the field with up to 70% travel required. Candidate must have ability to travel outside assigned geographic area
Ability to lift up to 50 lbs as an essential function of the role (lifting of equipment for installation and preventative maintenance)
Preferred
Bachelor's Degree in Engineering or related Scientific Discipline is highly preferred
Prior experience working in regulated environment highly preferred
Experience with Service Max/Sales Force platform is a plus
Company
Grifols
Grifols is a global healthcare company.
10001+ employees
H1B Sponsorship
Grifols has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.51BKey Investors
Michael J. Fox Foundation
2025-01-14Grant· $21M
2024-06-04Post Ipo Debt· $1.41B
2024-04-23Post Ipo Debt· $1.07B
Leadership Team
Camille Alpi
Chief Human Resources Officer
Víctor Deu
Director of Planning & Control Department
Recent News
2025-12-24
Pharma Letter
2025-11-28
Company data provided by crunchbase