Supervisor, Support Center Operations - Remote (Bilingual Spanish) PST Hours jobs in United States
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Molina Healthcare · 1 month ago

Supervisor, Support Center Operations - Remote (Bilingual Spanish) PST Hours

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$45K/yr - $84K/yr
date3+ years exp

Molina Healthcare is a company focused on providing healthcare services, and they are seeking a Supervisor for their Support Center Operations. The role involves supervising a team to provide exceptional customer support, resolving issues, and ensuring compliance with regulations while enhancing member and provider experiences.

Health CareHospitalMedical
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H1B Sponsor Likelynote

Responsibilities

Provides customer support and stellar service to meet the needs of our Molina members and providers
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions
Provides product and service information and identifies opportunities to improve our member and provider experiences
Supervises a team of employees
Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations
Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure
Ensures compliance with Contractual and Regulatory requirements
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care
Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
Achieves individual performance goals as it relates to call center objectives
Demonstrates personal responsibility and accountability and leads by example through individual performance
Support projects and special initiatives as appropriate

Qualification

Supervisory experienceCall center experienceBilingual SpanishCustomer serviceTeam management

Required

Associate degree or equivalent combination of education and experience
3-5 years' experience in a call center environment
1-2 years supervisory experience

Preferred

Bachelor's Degree or equivalent combination of education and experience
5-7 years

Benefits

Competitive benefits and compensation package

Company

Molina Healthcare

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Molina Healthcare is a healthcare company that specializes in government-sponsored healthcare programs for families and individuals.
dateFounded in 1980
location
Long Beach, California, USA
people-size10001+ employees
web-link
https://investors.molinahealthcare.com/

H1B Sponsorship

Molina Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (56)
2024 (45)
2023 (43)
2022 (31)
2021 (35)
2020 (55)

Funding

Current Stage
Public Company
Total Funding
$2.35B
2025-11-17Post Ipo Debt· $850M
2024-11-13Post Ipo Debt· $750M
2021-11-16Post Ipo Debt· $750M

Leadership Team

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Dave Reynolds
Executive Vice President, Health Plans & Medicaid Chief Operating Officer
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Debbie Simkins
Vice President, Office of the CIO
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Recent News

Sherwood News
Insurers rise as House tees up ACA extension vote
2026-01-09
Business Wire
Molina Healthcare of Washington Announces $75,000 Grant to the Seattle Indian Health Board to Support Completion of Thunderbird Treatment Center
2026-01-06
Benzinga.com
Stock Of The Day: Is Molina Healthcare About To Break Out?
2026-01-03
Company data provided by crunchbase