Molina Healthcare · 2 months ago
Supervisor, Support Center Operations - Remote
United States
Full-time
Remote
Mid Level
$45K/yr - $84K/yr
3+ years expMolina Healthcare is seeking a Supervisor for their Support Center Operations to provide exceptional customer support to Molina members and providers. The role involves supervising a team, managing escalations, ensuring compliance, and enhancing the overall customer experience.
Health CareHospitalMedical
Responsibilities
Provides customer support and stellar service to meet the needs of our Molina members and providers
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions
Provides product and service information and identifies opportunities to improve our member and provider experiences
Supervises a team of employees
Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations
Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure
Ensures compliance with Contractual and Regulatory requirements
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care
Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
Achieves individual performance goals as it relates to call center objectives
Demonstrates personal responsibility and accountability and leads by example through individual performance
Support projects and special initiatives as appropriate
Qualification
Required
Associate degree or equivalent combination of education and experience
3-5 years' experience in a call center environment
1-2 years supervisory experience
Preferred
Bachelor's Degree or equivalent combination of education and experience
5-7 years
Benefits
Competitive benefits and compensation package
Company
Molina Healthcare
Molina Healthcare is a healthcare company that specializes in government-sponsored healthcare programs for families and individuals.
10001+ employees
H1B Sponsorship
Molina Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (56)
2024 (45)
2023 (43)
2022 (31)
2021 (35)
2020 (55)
Funding
Current Stage
Public CompanyTotal Funding
$2.35B2025-11-17Post Ipo Debt· $850M
2024-11-13Post Ipo Debt· $750M
2021-11-16Post Ipo Debt· $750M
Leadership Team
Dave Reynolds
Executive Vice President, Health Plans & Medicaid Chief Operating Officer
Debbie Simkins
Vice President, Office of the CIO
Recent News
2026-01-17
2026-01-16
Hartford Business Journal
2026-01-14
Company data provided by crunchbase