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Zurich North America · 6 hours ago

IT Service Excellence Specialist

Schaumburg, IL

Full-time

Hybrid

Mid Level

$71K/yr - $116K/yr

3+ years exp

Zurich North America is a leader in risk management, seeking an IT Service Excellence Specialist to enhance employee engagement and workplace culture. The role involves crafting strategies based on employee feedback, promoting technology adoption, and implementing initiatives aimed at improving overall satisfaction and performance.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Responsibilities

Improve I&O Zurich Employee Survey (ZES) response

Increase engagements and enhance alignment with ZNA communications

Further educate managers and employees about technology changes, absorbing function previously performed by Business Transformation team

Support I&O culture, retention and development

Increase employee opportunities for volunteerism and sentiments around rewards and recognition

Verbal and Written Communication – Ability to craft clear, engaging messages and influence stakeholders

Data Analysis & Interpretation – Collect and analyze employee feedback, identify trends, and derive actionable insights

Action Planning & Execution – Translate insights into initiatives that improve engagement and performance

Problem-Solving – Address challenges related to culture, retention, and technology adoption

Change Management – Support readiness and smooth transition during technology and process changes

Collaboration & Relationship Building – Work effectively with managers, employees, and cross-functional teams

Project Management – Plan, implement, and monitor engagement programs and culture initiatives

Digital Literacy & Advocacy – Promote and enable adoption of digital tools and technology enhancements

Employee Engagement Strategies – Design programs to increase survey participation and overall satisfaction

Recognition & Rewards Program Design – Develop initiatives that boost morale and retention

Qualification

Data Analysis & InterpretationChange ManagementProject ManagementVerbalCollaboration & Relationship BuildingDigital Literacy & AdvocacyWritten CommunicationEmployee Engagement StrategiesRecognition & Rewards Program DesignAction Planning & ExecutionProblem-Solving

Required

Bachelors Degree and 3 or more years of experience in the information technology, security awareness and education development or communications area OR

Zurich Certified Apprentice, including Association Degree and 3 or more years of experience in the information technology, security awareness and education development or communications area OR

High School Diploma or Equivalent and 5 or more years' experience in information technology, security awareness and education development or communications area AND

Project Management experience