KeyBank · 5 months ago
Principal UX Design Research, Product
124 East 14th Street, Suite 1100, New York, NY
Full-time
Hybrid
Lead/Staff
$79K/yr - $146K/yr
8+ years expKeyBank is a financial services company seeking a Principal UX Design Research, Product to lead the Client Experience Design team. This role is responsible for shaping the strategic direction of KeyBank's product and client experiences, ensuring that design is user-centered and aligned with business goals.
Banking
No H1B
Responsibilities
Define and drive UX strategy across digital product portfolios, aligning with business goals and data-backed client needs
Partner with product owners, designers, and engineers to shape product vision and experience roadmaps
Translate research insights into strategic frameworks, experience principles, and actionable design direction
Champion a human-centered design approach across the organization, advocating for user needs and experience metrics
Lead the development of user flows, journey maps, and experience strategies that guide product UI and interaction design work
Work in collaboration with Principal UI Designers to oversee the execution of UX/UI design work, helping to ensure consistency with Key’s Design System and brand standards
Gather and evaluate user requirements in collaboration with product managers and engineers and translate into design deliverables
Conduct generative user and competitive research to inform near-term product experience and long-term product roadmap
Facilitate ideation, prototyping, and testing activities to validate and refine concepts
Ensure all product design work is grounded in Key’s 5-step HCD framework: Discovery, Analysis, Ideation, Prototyping, and Testing
Facilitate workshops and working sessions with cross-functional teams to align on vision, strategy, and execution
Serve as a trusted advisor to senior stakeholders, clearly articulating the value of design and its impact on business outcomes
Consistently reinforce a user-centered design perspective to the team to ensure design are relevant to both user needs and business objectives
Collaborate with analytics, research, and technology teams to ensure strategies are data-informed and technically feasible
Mentor and develop a team of design strategists / UX designers, fostering a culture of continuous learning and craft excellence
Contribute to the evolution of Experience & Design methodologies, tools, and best practices
Lead communities of practice focused on elevating client-centered product design and strategy
Qualification
Required
8+ years of experience in UX strategy, design strategy/research, or product design leadership roles
Proven track record of leading complex, cross-functional design initiatives in enterprise or agency settings
Deep expertise in human-centered design, service design, and UX research methodologies
Strong portfolio demonstrating strategic thinking, design leadership, and measurable impact
Experience working in Agile environments and collaborating with product and engineering teams
Proficiency in Figma, Adobe Creative Suite, and other design and prototyping tools
Exceptional communication, facilitation, and storytelling skills
Bachelor's or Master's degree in design, HCI, Strategy, or a related field or equivalent experience
Preferred
Experience in financial services or regulated industries
Familiarity with HTML/CSS/JavaScript and technical collaboration
Experience with enterprise-level design systems and governance
Benefits
Eligibility for incentive compensation subject to individual and company performance
Benefits for which this position is eligible
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
Company data provided by crunchbase