Stark Enterprises · 1 month ago
Resident Services Coordinator
Brooklyn, OH
Part-time
Onsite
Entry Level
1+ years expStark Enterprises is a full-service real estate development company based in Cleveland, Ohio, committed to delivering high-quality solutions. The Resident Services Coordinator serves as the first point of contact for residents and guests, managing front desk operations and ensuring a welcoming environment while providing exceptional customer service.
Building MaterialReal Estate
Responsibilities
Warmly welcome residents, prospective tenants, guests, and visitors to the community
Build and maintain positive relationships through exceptional customer service and effective communication
Serve as the main point of contact for resident inquiries, directing concerns to the appropriate team member for resolution
Manage resident interactions professionally, always prioritizing resident satisfaction
Provide information about community amenities and the surrounding area to residents and prospective tenants
Support resident retention by assisting with resident events and appreciation initiatives
Orchestrate the flow of the lobby, ensuring a positive and efficient experience for all visitors
Process maintenance requests promptly, ensuring follow-up on completion and resident satisfaction
Manage vendor and contractor access, including maintaining key logs and permission records
Handle escalated resident concerns effectively, maintaining a calm and solution-focused approach
Coordinate and communicate community news and updates to residents as needed
Maintain and organize package rooms, ensuring timely communication with residents regarding deliveries
Conduct tours for prospective residents as needed, supporting leasing efforts through effective sales presentations
Compile move-in information and assist with the move-in process to ensure a smooth resident experience
Assist with leasing inquiries, including answering calls, setting appointments, and providing property tours when required
Participate in monthly resident events and activities to enhance the sense of community
Maintain the cleanliness and appearance of the lobby and main corridors, addressing concerns as they arise
Adhere to all company policies, including Fair Housing regulations and property management best practices
Demonstrate the company’s core values consistently
Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company
Qualification
Required
High school diploma or GED required
Minimum one year of experience in a similar customer service, guest services, or property management role preferred
Proficiency in MS Office and Outlook, with general computer competency
Ability to work a flexible schedule, including weekends and evening hours, as required
Strong problem-solving abilities and a commitment to providing exceptional resident experiences
This is a primarily on-site, customer-facing role that requires frequent interaction with residents, vendors, and team members
The position involves the ability to sit, stand, walk, and move throughout the property for extended periods
Occasional lifting and carrying of packages, event materials, or supplies up to 25 pounds may be required
The role may also include setting up for resident events, which can involve bending, reaching, and working both indoors and outdoors in varying weather conditions
High level of initiative and self-motivation
Strong organizational skills and ability to prioritize tasks in a fast-paced environment
Ability to work independently and collaboratively within a team
Strong communication, interpersonal, and organizational skills
Commitment to providing a welcoming and supportive environment for residents and guests
Preferred
Minimum one year of experience in a similar customer service, guest services, or property management role preferred
Experience with property management software (e.g., MRI) highly preferred
Benefits
Paid Time Off (PTO)
Paid Holidays
401(k) with Employer Match
Health, Dental, Life Insurance, and Long-Term Disability Insurance
Company
Stark Enterprises
Stark Enterprises is an Ohio-based real estate development company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ezra Stark
Chief Executive Officer
Gayle Teresi
Executive Coordinator to CEO & CEO
Recent News
Business Journals
2023-01-06
Business Journals
2022-05-12
Crain's Cleveland Business
2022-05-07
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