Syracuse University · 1 month ago
Residence Hall Operations Coordinator
Syracuse, NY
Full-time
Onsite
Mid LevelSyracuse University is a private, international research university located in the geographic heart of New York State. They are seeking a Residence Hall Operations Coordinator to manage operational aspects of residential communities, oversee main desk operations, and provide high-level customer service to students.
ArtEducationHigher EducationUniversities
Responsibilities
Oversight And Supervision Of (Multiple) Residence Hall Main Desks
Completion of administrative tasks and main desk operations as necessary. This includes ensuring packages are logged and distributed in a timely fashion, troubleshooting lost packages, ordering keys for residence hall rooms and mailboxes, coordinating residence hall opening and closing processes that run out of the main desk, and monitoring and ordering equipment as needed
Cover desk shifts (during standard work hours) when a shift cannot be filled
Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15-30 Main Desk Assistants (MDAs) who work at the main desk of the residence hall
Create and monitor work schedule for Main Desk Assistants. Process weekly payroll for all MDAs
Serves as the housing coordinator for one or more buildings: works closely with the Housing Office and the Residence Directors to track and report hall vacancies
Assist in the coordination of living agreements
Serve as a contact point for Facilities Services regarding facility-related issues and concerns
Walk halls weekly with Residence Directors
Oversees administrative processes related to hall opening and closing. Monitors and approves guest passes
Provide general administrative support for two to three Residence Directors. This could include budget processing, creating/disseminating communications, processing on-call logs, etc
Takes an active interest in identifying and participating in his/her professional development
Adheres to the Association of College and University Officers-International (ACUHO-I), National Association of Student Personnel Administrators (NASPA) and America College Personnel Administrators (ACPA) ethical standards
Exhibits the ability to engage in in-depth self-reflection and apply what they have learned to their professional and personal lives
Presents workshops and training sessions to staff and students
Works to develop intercultural competency skills and to create inclusive residential environments
Qualification
Required
Bachelor's degree preferred and or equivalent experience
Strong customer service, administrative, and problem-solving skills, including attention to detail
Excellent written and verbal communication skills
Ability to supervise student staff
Strong ability to handle multiple priorities and work across many different constituencies
Experience general administrative responsibilities, coordination of processes, and supervision of front-line service staff
Preferred
Proficiency in Microsoft Office suite is preferred
Company
Syracuse University
Syracuse University offers diverse academic programs and student support services.
Founded in 1870
1001-5000 employees
H1B Sponsorship
Syracuse University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (51)
2023 (50)
2022 (32)
2021 (44)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
$77.65MKey Investors
Micron TechnologyUS Department of EnergyU.S. Department of Agriculture
2024-12-12Grant· $3M
2024-09-17Grant· $1.9M
2022-09-20Grant· $60M
Leadership Team
Sophie Clinton
Co-Founder, Co-Director of the Food Service Accountability Committee
Dara Royer
Chief Marketing Officer / SVP Marketing & Communications Division
Recent News
Central New York Business Journal
2026-01-14
2026-01-12
2025-10-25
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