CPI Security · 1 month ago
Customer Retention Specialist
Charlotte, North Carolina, United States
Full-time
Onsite
Entry Level
$50K/yr - $80K/yr
1+ years expCPI Security is a leader in the security and automation solutions industry, seeking a Customer Retention Specialist to join their team in Charlotte, NC. The role focuses on providing exceptional customer service, resolving disputes, and building long-term relationships with customers to enhance retention rates.
Business DevelopmentBusiness IntelligenceSecurity
Responsibilities
Provide fantastic customer service focused on dispute resolution and overcoming challenges
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry
Provide solutions-based approaches to retain customers who are considering service cancellation
Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services
Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them
Consistently improve retention rates and achieve retention goals
Handle each call with empathy, compassion, and professionalism to ensure excellent customer service
Qualification
Required
1-2 years previous customer retention experience
Strong customer service and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Ability to work a flexible schedule, including weekends
Preferred
Upbeat personality and a fun, positive attitude
Experience with CRM system such as SalesForce is a plus, but not required
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
Benefits
Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options.
Company paid holidays, floating holiday, and PTO.
Free monitored security system after 90 days.
Engaging and fun company culture that’s made up of a diverse group of people.
An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
Company
CPI Security
For more than 30 years, CPI Security has been a leader in customized security and home automation solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Butkovich
Chief Product Officer
Recent News
2025-09-17
Security Sales & Integration
2024-05-21
Security Systems News
2023-12-23
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