Wolters Kluwer · 1 month ago
Senior Communications Specialist - Global Corporate Internal Communications
USA - New York City, NY
Full-time
Hybrid
Mid, Senior Level
$96K/yr - $134K/yr
5+ years expWolters Kluwer is a global leader in professional information, software solutions, and services. They are seeking a Senior Communications Specialist to support strategic internal communications initiatives and promote employee engagement programs while collaborating with global teams.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Own the company editorial calendar for internal campaigns and BAU updates; sequence communications, manage dependencies, and run timelines with clear milestones and gates
Lead project management for central and functional campaigns, all employee events, and leadership broadcasts—coordinating stakeholders, logistics, and run of show
Set and enforce workflows—briefs, checklists, QA, accessibility checks, and signoff—with on time delivery to agreed SLAs
Maintain communication governance (templates, style guides, image use, metadata) and act as operations point of contact for leaders and program teams
Support issues/crisis communications with rapid drafting, stakeholder coordination, and channel execution
Own daily operations for the internal channels (Viva Engage, Teams, intranet (SharePoint)—structure, navigation, publishing, content hygiene, and governance
Manage Viva Engage communities—posting cadence, conversation health, moderation rules, and creator support—to build reach and engagement
Run key distribution lists; oversee shared mailboxes, send windows, and targeting/segmentation for leader and enterprise updates
Coordinate Teams channels for program and leadership communications, including pinned resources, announcements, and event promotion
Support town halls and leadership events (virtual/in person): comms runup, invites, livestream/in room experience, and post event follow-up
Define Key Performance Indicators per channel/campaign (reach, open rate, CTR, dwell time, comments/sentiment, completion)
Build and maintain analytics and quarterly reports; translate insights into content/format improvements
Track audience feedback via surveys and listening sessions; recommend optimizations to timing, targeting, and channel mix
Qualification
Required
Bachelor's degree in Communications, Marketing or Journalism or equivalent experience
5+ years of experience in corporate communications, preferably in a global, matrixed organization
Demonstrated success managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage)
Experience in working with project management tools like Monday.com or similar
Strong project management skills with a practical, solution-oriented mindset
Proven ability to collaborate effectively across teams and geographies
Data-driven mindset: proven competence in tracking and analyzing campaign metrics
Proven track record in stakeholder engagement; comfortable leading multistakeholder delivery under time pressure
Expert-level attention to detail, ownership, follow-through and deadline-oriented
Comfortable working in dynamic, high-pressure situations and contributing effectively, and efficiently to crisis communication efforts
Ability to collaborate effectively and build relationships across all functions and levels within the organization
Excellent written and verbal communication skills in English
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
2026-01-07
Business Wire
2025-12-18
Company data provided by crunchbase