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Velera · 3 weeks ago

Client Delivery Program Manager - Remote

United States

Full-time

Remote

Senior Level, Lead/Staff

$85K/yr - $108K/yr

10+ years exp

Velera is the nation’s premier payments credit union service organization and fintech solutions provider, serving over 4,000 financial institutions in North America. The Client Delivery Program Manager will collaborate with senior leadership and financial institutions to implement strategic plans, oversee program initiatives, and enhance client relationships to drive service and revenue growth.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Strengthen top strategic relationships by identifying and managing FI program needs, by supporting the development of a strategic roadmap having accountability for the delivery of FI Program initiatives

Consistently demonstrate strong client relationship management skills encompassing strategic planning, program management, solution delivery, new product delivery, and issue resolution while ensuring regulatory compliance

Responsible for the planning, execution, and delivery of multiple programs and projects, aligning Velera’s team to meet the financial institution’s strategic goals and objectives

Effectively develop and leverage partnerships with all Velera business units, vendors, and partners to ensure client initiatives and projects are executed expeditiously to the client’s satisfaction, including Mastercard, Visa, various software vendors, networks, Fiserv, FIS, and other processors

Establish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams

Assist in the department’s strategic planning and provide input, recommendations, and direction for process improvements

Serve as an advocate for the FI within Velera

Maintain the FI program management framework, including scope, schedules, and resource requirements to drive a consistent and first-class level of program delivery for strategic Velera financial institutions

Produce program status reports, KPI metrics, client presentations, and business reviews to Velera and FI executives as required by the situation and by the client

Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards. Identify and mitigate risks, issues, and dependencies within the portfolio of programs and escalate as required

Serve as the central point of contact between various partners, Velera Business Units, and clients by assertively and proactively providing ongoing communication between all parties to ensure the timely implementation of assigned project deliverables

Accountable for resolution management, communication, and successful delivery of projects and initiatives ranging from the basic to the complex: card processing implementations, product implementation, strategic initiatives, and client initiatives

Serve as the management point of contact for FI for project-related items and escalated issue resolution

Lead and/or participate in assigned projects, including cross-functional teams in support of Velera, business unit, and/or department goals and objectives

Utilize relationships with FI, vendors, and partners to leverage and ensure expedient and quality solutions and issue resolution

Possess a deep knowledge of partner organizations and platforms, and be able to translate that skill into action to benefit client relationships

Ability to be on site at the client for extended periods of time to understand strategic direction and project requirements to build effective execution plans

Support various departments within Velera in a consultative role. This will include assisting Client Growth Management with consultation and solution development

Maintain working knowledge of the Program Management and reporting PMO tools. Velera offered products and service applications, including its key functions and associated reports

Maintain an understanding of payment regulations, e.g., Dodd-Frank, and how each relates to the assigned FI

Maintain thorough knowledge of both industry standard best practices and PMO processes as they pertain to program/project management and supported areas of operations

Perform other duties as assigned

Qualification

Program ManagementClient Relationship ManagementFinancial Services ExperienceSix Sigma MethodologiesPgMPPMP CertificationProject Management Best PracticesStrategic PlanningConsultative RoleProblem ResolutionCommunication Skills