Westlake · 3 weeks ago
Customer Service Warranty Claims Analyst
Lathrop, CA
Full-time
Onsite
Entry Level
1+ years expWestlake is a company specializing in roofing and stone products, and they are seeking a Customer Care Representative for warranty claims. This role will serve as the first point of contact for warranty inquiries, ensuring claims are handled efficiently and accurately while providing excellent customer service.
ChemicalManufacturingMedical
Responsibilities
Service inbound and initiate outbound customer service calls to ensure that customer claims are handled in a timely, accurate and perceived in a superior manner, by the Westlake customer base
Request credits and cheque requests for all Westlake Royal Roofing Solutions warranty claims. Generate replacement orders for customer resolution
Provide product availability to customers per department guidelines and negotiate labor costs with customers
Answer technical Inquiries (e.g. product inquiries, installation related, manufacturing specs, product maintenance, troubleshooting etc.) from internal and external customers, and escalate to level 2 where appropriate
Review and analyze customer warranty repair requests/claims to ensure compliance with warranty guidelines
Conduct investigations into potential fraudulent claims
Perform investigations to validate the legitimacy of claims
Liaise with the various plant’s QC departments as well as other internal stakeholders and assist in negotiations with customers to resolve warranty claims
Log and update customer care requests and maintain warranty information in database
Ability to work independently and as a team member while using discretion in decision making and sound judgement in problem solving
Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems
Follow product and policy for complaint resolutions within approved DOA Matrix
Comply with Company Safety Policies and Procedures
Regular attendance, timeliness, and scheduling flexibility
Ensures SOX compliance processes are followed, and necessary documents are verified and kept on file as needed
Perform all other duties as directed by the Claims Supervisor or Claims Manager
Qualification
Required
Proficiency with Windows based software (specifically Excel, Word, and PowerPoint) required
Strong communication skills (verbal and written)
Customer Service background required
Investigation and negotiation experience is required
Detail-oriented
Able to Multitask
Problem-solving
Organization skills
Decision-making skills
Time management skills
Documentation Accuracy
One-year certificate from college or technical school
1 - 2 years claims handling or similar experience
Preferred
SAP knowledge preferred
Claims adjuster, processing, adjudication and resolution background preferred
Company
Westlake
Westlake is a manufacturer and supplier of petrochemicals, polymers and building products. It is a sub-organization of Westlake Chemical Partners.
10001+ employees
H1B Sponsorship
Westlake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-11-04Post Ipo Debt· $1.2B
2017-01-07Post Ipo Equity
2004-08-11IPO
Leadership Team
Albert Chao
CEO
Jean-Marc Gilson
President and CEO
Recent News
2026-01-16
The Philadelphia Inquirer
2026-01-16
Company data provided by crunchbase