Remx · 1 month ago
Customer Service Representative/Technician - HVAC - Direct Hire
Middleville, MI
Full-time
Onsite
Mid Level
$60K/yr - $65K/yr
3+ years expRemX is a company that provides staffing solutions, and they are seeking a Customer Service Representative/Technician for HVAC. The Service Technician will provide customer service and technical support on water heating products, ensuring customer satisfaction through troubleshooting guidance and installation support.
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Responsibilities
Support and assist in the processing of customer claims and ensuring delivery of the appropriate service solution
Review service cases and make determination of any site-related or component-related problems
Respond and process phone calls from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues
Defuse and resolve more difficult and challenging technical issues
Qualification
Required
3-5 years of experience in a customer service
Comfortable in a fast-paced contact center environment
Installation and servicing of plumbing and HVAC products is ideal, but not required
High school diploma or equivalent
Strong verbal and written communications skills
Experience with escalation resolution
Ability to work in a collaborative environment and independently
Preferred
Familiar with common practices and terminology in the field of HVAC/Plumbing services
Associates degree or technical certification in HVAC or Plumbing desirable
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase