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KPA · 1 month ago

Associate Client Success Manager

Westminster, CO

Full-time

Hybrid

Entry Level

$54K/yr - $56K/yr

2+ years exp

KPA is a leading provider of Workforce Compliance software and consulting services, dedicated to ensuring workplace safety. The Associate Client Success Manager will drive client engagement and retention, support clients in utilizing KPA’s software solutions, and maintain strong client relationships through regular interactions and reviews.

ConsultingSoftware

Responsibilities

Build strong relationships and know each of your clients

Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments

Achieving annual contract renewals

Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients Determine an appropriate action plan to address client issues

Identify customer challenges and proactively suggest better solutions

Nurture and grow relationships with KPA’s clients

Maintain detailed CRM records to document and progress

Performing historical tasks needed by the business in a timely and efficient manner

Qualification

Client relationship managementSaaS experienceCRM proficiencyCommunication skillsProblem-solving skillsTechnical inclinationDetail-orientedTime managementTeam collaboration

Required

Minimum of 2 years in a customer-facing role, ideally in a Software as a Service (SaaS) company

Ability to build relationships and become a trusted partner to your assigned clients

Ability to communicate and resolve complex problems in a way that's digestible to others

Detail-oriented and able to prioritize multiple projects and deadlines simultaneously

Technically inclined - experience learning a variety of software platforms

Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures

Extremely dynamic personality with an effective style of communication

Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment

Ability to work both independently and in a team environment

Excellent organization and time management skills

Demonstrates KPA's core values: Integrity, Helpfulness, Excellence, Agility, Respect, and Teamwork

Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner