Talkdesk · 1 month ago
Pre-Sales Field Engineer - Customer Trials
Palo Alto
Full-time
Onsite
Mid, Senior Level
$135K/yr - $180K/yr
3+ years expTalkdesk is a courageous innovator focused on redefining customer experience through their Agentic AI platform. The Pre-Sales Field Engineer - Customer Trials role involves designing, building, and supporting customer experience automations, collaborating with various teams to deliver effective demos and trials.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Build, configure, and troubleshoot AI agents for SE-led trials and customer demos
Collaborate with Product and Engineering when platform or orchestration issues arise, ensuring quick resolution and feedback loops
Support integrations with knowledge bases, APIs, and simple web crawlers; maintain reliable demo and POC environments
Contribute to prompt libraries and agent orchestration frameworks, creating reusable patterns for multi-agent trials
Ensure smooth demo execution across languages, regions, and customer environments, minimizing rebuild time and technical blockers
Document configurations and share best practices across SE and GTM teams to improve consistency and speed of deployment
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
3–6 years of experience in a technical pre-sales, solutions engineering, or applied AI role
Proven ability to build and troubleshoot AI agents
Strong prompt engineering skills, with experience designing structured prompt templates and multi-turn agent flows
Hands-on proficiency with REST APIs, webhooks, and API testing tools (ex. Postman, cURL)
Experience integrating data sources (knowledge bases, document sets, simple web crawlers) into AI or automation workflows
Working knowledge of JavaScript sufficient to build demo scripts, connectors, or lightweight automations
Understanding of LLM orchestration and multi-agent architectures; ability to debug or optimize agent behavior
Comfortable operating in demo and POC environments — building quickly, iterating under time pressure, and documenting for reuse
Strong communication and presentation skills; able to explain complex AI systems to both technical and non-technical audiences
Preferred
Familiarity with Talkdesk, Contact Center (CCaaS), or Customer Experience (CX) ecosystems
Experience supporting field trials or customer pilots in collaboration with Sales Engineering teams
Exposure to retrieval-augmented generation (RAG), vector databases, or embedding pipelines
Familiarity with prompt libraries, orchestration tools, or agent frameworks
Background in AI model evaluation, prompt testing, or agent performance tuning
Multilingual support experience (English + another language) for demos or prompts is a plus
Benefits
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
Company data provided by crunchbase