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E*TRADE from Morgan Stanley · 1 month ago

Global Financial Crimes - Client Escalations and Reporting Coordinator / Director (AVP)

Dallas, Texas, United States of America

Full-time

Hybrid

Mid, Senior Level

5+ years exp

E*TRADE from Morgan Stanley is a global leader in financial services, and they are seeking a Global Financial Crimes: Client Escalations and Reporting Coordinator. This Director level position focuses on managing client escalations related to financial crime, ensuring timely resolution, and overseeing the implementation of financial crime prevention efforts.

BankingFinanceFinancial Services

Responsibilities

Proven experience managing and reviewing client escalations related to financial crime risk, ensuring timely resolution and accurate reporting

Prepare high-quality summary reports and materials for senior governance forums, including Client Escalations Committee, and collaborate with stakeholders across business units to maintain strong risk management practices

Coordinate with internal stakeholders (GFC Investigations, Client Risk Unit, Advisory teams, 1L GFC Risk, and branch personnel) to gather relevant information and provide clear, concise analysis of client escalation cases. Develop and deliver summary reports and presentation materials for senior committees, including the Client Escalations Committee

Ensure accuracy, clarity, and timeliness of reporting for senior management and governance forums/committees

Act as a subject matter expert on escalation processes and reporting standards

Identify opportunities to enhance escalation review processes and reporting frameworks

Contribute to policy updates and best practices for escalation management

Qualification

AMLFinancial crime regulationsRisk managementCAMS certificationCFA certificationAnalytical skillsPresentation skillsMicrosoft OfficeInterpersonal skillsCommunication skillsStrategic thinking