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Lennox · 5 hours ago

Service Account Manager - HVAC

Fort Lauderdale, FL

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Lennox is a leading company in the HVAC industry, seeking a Service Account Manager to develop and maintain client relationships to increase revenue. The role involves ensuring customer satisfaction, monitoring orders, managing quotations, and supporting lower-level staff while also requiring some travel.

Consumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)Innovation Management

Responsibilities

Develops and maintains favorable relationships with new and existing clients in order to increase revenue

Under minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction

Monitors open orders to ensure completeness in a prompt manner

Ensures proper pricing and provides proposal on new services

Reviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract

Uses computerized system for tracking, information gathering, and reporting

Provides support to lower level staff on non-standard case issues

Refers highly unusual situations to higher authority for review and reconciliation

May assess needs and suggest/promote alternative products or services

Customer support is the primary function, but may include minimal selling or promotion of products or services

Responsible for creating and managing daily customer quotations

Manages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status

Assists in credit and collection activities

Provides reports proactively to show data necessary for account growth opportunities

Some travel required

Qualification

Customer relationship managementTechnical terminology understandingMicrosoft Office proficiencyData entry system navigationEffective listening skillsProactive approachOrganizational skillsRelationship building

Required

Requires an Associates Degree or equivalent and a minimum 2 years related experience

Excellent written and verbal communication skills, including effective listening skills

Understanding of technical terminology

Strong knowledge of Microsoft Office products- Excel, Word, etc

Must be able to work in a fast-paced goal-oriented environment

Able to handle multiple tasks, stay organized, and focused on details

Able to make recommendations and take proactive approach

Requires general knowledge of the organization, and thorough knowledge of company products and services

Requires ability to navigate a computerized data entry system or other relevant applications

Ability to build and foster relationships

Preferred

Bachelor's degree strongly preferred

Benefits

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability insurance

12 days paid time off

2 paid well-being days

1 paid volunteer day

10 paid holidays

3 floating holidays per year

Company

Lennox

Glassdoor4.0

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Founded in 1895

Richardson, Texas, USA

10001+ employees