HSG Laser US · 16 hours ago
Field Service Engineer
Addison, IL
Full-time
Hybrid
Entry, Mid, Senior Level
$36/hr - $41/hr
2+ years expHSG Tech Inc. is an American subsidiary of HSG Laser, a supplier in the global metal forming solution industry. The Field Service Engineer will be responsible for training, installation, and maintenance of HSG tech machinery, ensuring customer satisfaction and managing technical issues in the US region.
Consumer Goods
Hiring Manager
Kanaan Childers, CSP, MSHR
Responsibilities
Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
Optimize work order organization, safe tool use and customer data reporting
Demonstrate understanding of expense reimbursement documentation and customer service evaluations
Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements
Participate and prepare company held trainings regarding technical process, company regulation and technician job duties
Conduct customer visits monthly for routine service maintenance while promoting related value add-on services
Provide one-to-one training and guidance for new hired service team members
Qualification
Required
Two years of working experience in related industry
Technical know-how: installation, debugging and maintenance on 6KW equipment
Comprehension of circuit diagrams
Familiar with CAD or SOLIDWORKS design software
Familiar with mechanical principles
Detail & deadline-oriented; well organized
Excellent verbal and written communication skills
Good interpersonal skills; ability to interact with staff across matrix partners
Electrician's certification
Fitter's certification
Preferred
Fiber Laser experience highly preferred
Company
HSG Laser US
HSG Laser USA is the U.S. arm of HSG Laser, a global leader in laser cutting and metal shaping technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase