Ethos · 1 month ago
Operations Account Manager
United States
Full-time
Remote
Mid Level
$71K/yr - $116K/yrEthos is a technology-driven life insurance company focused on making the insurance process faster and more accessible. The Operations Account Manager will manage back-office operations for strategic distribution partners, ensuring customer success and driving business growth through effective communication and operational strategies.
FinanceFinancial ServicesFinTechInsuranceInsurTechLife Insurance
Responsibilities
Own full lifecycle account management for SMB through enterprise B2B partners. Sit between our internal operations teams and the external operations teams of partners we work with to translate requirements and ensure success
Lead operational onboarding with partner’s operational teams. Clearly communicate, train and support partners through the account creation stage consisting of back-office details from payment terms to licensing to bulk account creation
Partner with our strategic account managers to grow the business of each partner. They will own the relationship with partner sales teams while you will own the relationship with partner operations teams. Together you will be the face of Ethos and ensure customer success and growth on Ethos
Problem solve operational challenges. Translate the unique operational challenges of each new partner into a strategy for customer success. Be the voice of these partner’s operational needs internally, working with product and technology teams to help scope and prioritize new solutions
Be an expert in Ethos own back-office operations. You will work extremely closely with this team and must be able to clearly explain their processes, SLAs, exception routing to external partners to avoid confusion and resolve outlier cases
Help define our account management strategy, cadences and processes to scale. This is a new team and you will play a major part in shaping its direction for the future
Qualification
Required
Excellent internal and external communication skills. Able to translate messy internal process into clear external expectations
Experience in external facing enterprise account management / onboarding / customer success roles
Process oriented with strong attention to detail. Experience building back-end processes, tracking, systems to support account management at scale
Desire to please customers and do whatever-it-takes approach to ensuring success. No job is too big or too small
Ability to work through ambiguity and in a hyper-growth sales environment
Consistent track record of meeting and exceeding goals
Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs
Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment
Impatient driver - loves to move things forward and get the job done
Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc
Preferred
Preferred experience from either insurance or tech industries
Prior experience in life insurance is a plus, but not required
Company
Ethos
Ethos makes getting life insurance instant and easy.
Founded in 2016
501-1000 employees
H1B Sponsorship
Ethos has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (8)
2022 (27)
2021 (17)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$413.96MKey Investors
SoftBank Vision FundGeneral CatalystGoogle Ventures
2022-01-24Series D· $7.46M
2021-07-21Series D· $100M
2021-05-11Series D· $200M
Leadership Team
Peter Colis
CEO and Co-founder
Vipul Sharma
Chief Technology Officer
Recent News
SV Angel
2025-11-28
Ethos Technologies Inc
2025-08-13
2025-07-31
Company data provided by crunchbase