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Giro Sport Design · 1 month ago

Sr. Manager, Sales Operations - Adventure Sports

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $135K/yr

7+ years exp

Giro Sport Design is a collective of makers who design and manufacture performance gear and precision technologies. The Sr. Manager, Sales Operations is responsible for driving global sales effectiveness through planning, analytics, CRM administration, territory management, and order fulfillment prioritization, while ensuring alignment across Sales & Operations Planning processes.

ComputerHardwareManufacturingSporting GoodsSports

Responsibilities

Lead global sales planning cycles including forecasting, quota setting, and performance tracking

Develop and maintain dashboards and reports to provide actionable insights to sales leadership

Analyze sales trends, pipeline health, and conversion metrics to support strategic decision-making

Oversee global Salesforce CRM strategy, governance, and user support

Partner with IT and Sales teams to optimize workflows, data integrity, and system enhancements

Train and support users to ensure adoption and effective use of CRM tools, and self-service access to reporting

Design and manage global sales territories and account assignments

Ensure alignment with go-to-market strategies and resource optimization

Maintain territory data and resolve conflicts or overlaps

Manage customer prioritization and order allocation processes in partnership with Supply Planning

Monitor fulfillment performance and escalate issues impacting customer satisfaction

Collaborate with Demand Planning to align supply with sales priorities

Oversee sales policy compliance, administration, and incentive program execution

Support sales onboarding and enablement initiatives

Maintain documentation and process standards across global teams

Act as liaison between Sales, Market Development, Demand Planning, Supply Planning, and Finance

Drive alignment and execution within the S&OP/IBP framework

Support strategic initiatives and business transformation projects

Qualification

Sales OperationsSalesforce CRMS&OP/IBP processesAnalytical skillsProject managementCross-functional collaborationTeam leadershipCommunication skills

Required

Bachelor's degree in Business, Finance, or related field

7+ years of experience in Sales Operations or related commercial functions

Strong proficiency in Salesforce CRM and BI tools (e.g., Tableau, Power BI)

Experience with S&OP/IBP processes and cross-functional collaboration

Excellent analytical, communication, and project management skills

Experience leading a team and managing cross-functional partnerships

Experience driving the following Key Performance Indicators (KPIs): Forecast Accuracy (% variance to plan), Sales Productivity (Revenue per Rep), CRM Adoption Rate (% active users), Territory Coverage Effectiveness, Order Fulfillment Rate (% on-time delivery), Sales Cycle Time (Lead to Close), Data Quality Score (CRM and Territory data), Quota Attainment (% of reps hitting targets)