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EverDriven · 15 hours ago

Account Manager, Denver

United States

Full-time

Remote

Mid Level

$60K/yr - $65K/yr

EverDriven is a rapidly growing, tech-enabled transportation management company dedicated to providing safe and efficient transportation for children with special needs. The Account Manager will collaborate with various stakeholders to ensure timely transport of students while focusing on service quality and productivity improvements.

AutomotiveService IndustryTransportation

Responsibilities

Use effective industry skills and abilities to support our innovative transportation services

Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies

Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)

Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts

Responsible for the continuous improvement of a safe, efficient, and effective transportation system

Liaise between EverDriven and our clients while providing guidance, direction, and feedback

Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures

Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers

Develop and maintain open communication channels with project contractors, community officials, and agency staff

Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections

Understand and follow safety rules established by regulatory bodies and client contracts

As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Qualification

Customer service skillsCommunication skillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMultitaskingWorking with diverse groupsValid Driver’s LicenseProblem solving