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Delta Faucet Company · 1 month ago

Product Claims Specialist

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

$20.70/hr - $32.45/hr

Delta Faucet Company is a leader in the plumbing industry committed to transforming everyday experiences with water through innovative products and exceptional service. They are seeking a Product Claims Specialist to resolve consumer and customer issues, ensuring satisfaction with their products by researching inquiries and addressing claims efficiently.

E-Commerce

Comp. & Benefits

Responsibilities

Review returned products and call data to take next steps to resolve a customer’s issue

Monitor e-mail and mail for receipt of subrogation or litigation paperwork and request / file needed information; communicate with Delta and Masco personnel as needed to resolve

Review Product Return data in Smartsheet and update the submitted data as needed

Evaluate Level 1 Product Returns and determine if the claim should be dispositioned or submitted to Delta’s test lab for further evaluation

Submit returned product to Delta’s test lab for evaluation when needed to evaluate product performance

Leverage internal information to answer questions from customers and internal personnel; questions can be both general and technical in nature

Communicate directly with customers, consumers, Contact Center employees, and sales personnel

Work with Delta Faucet’s engineers and other technical resources to understand potential product issues and resolution

Request inspection of in-house stock when there is a potential non-conformance

Monitor and respond to on-line portal concerns professionally and efficiently

Work with product development teams on coordination of product field trials

Stay up to date on product changes and new products that are introduced

Address consumer or customer dissatisfaction with care, patience, and concern

Respond positively when faced with fast-paced decision making

Elevate issues within Delta Faucet Company when necessary

Additional responsibilities or projects may be assigned

Qualification

Customer service experiencePlumbing productsMicrosoft products proficiencySmartsheet proficiencySAP experienceSalesforce experienceMultitaskProfessional ethicsCommunication skillsAttention to detail

Required

The ideal candidate will possess a degree from a 4-year college or university and customer service experience

Proficient use of software, including the use of Microsoft products and Smartsheet, is required; SAP and Salesforce experience are a plus

The demonstrated ability to handle multiple tasks concurrently with attention to detail is required

The employee will need to make business decisions with little supervision

The candidate must possess strong written and verbal communication skills and must exhibit a high degree of professional excellence characterized by good judgment, initiative, and a high standard of ethics

A consistent track record of successfully completing assigned responsibilities without direct supervision required

Preferred

Working knowledge of Delta's products or plumbing products is desired

Benefits

Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.

Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.