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ConServe · 1 month ago

Bilingual Spanish Call Center Rep/Debt Counselor - 2455 120425

Missouri

Full-time

Onsite

New Grad, Entry Level

$21/hr - $22/hr

ConServe is a leading provider of accounts receivable management and collection services. They are seeking Bilingual Representatives to manage and collect on delinquent accounts using a consultative approach, ensuring client satisfaction and resolution of obligations.

Financial Services

No H1B

Security Clearance Required

Responsibilities

Obtain information from Consumers in order to determine current financial situation and determine solutions

Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily

Gather proper documentation from Consumers and maintain appropriate follow-up

Meet daily, weekly and monthly goals as set by management at ConServe

Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment

Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections

Record Maintenance – proper management & updating of system to maximize contacts

Skip-Tracing – to assist in locating & contacting consumers or businesses

Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Qualification

Bilingual SpanishCustomer-focusedDetail-orientedComputer skillsVerbal communicationOrganizational skillsTime managementAttention to detailProblem-solvingTeam collaborationConfidentiality

Required

High School Diploma or GED

The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm EST

Ability to speak and converse in Spanish and English fluently

Ability to proficiently read and write in English

Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution

Intermediate Computer skills to document calls and navigate software packages, databases and the internet

Strong organizational and time management skills

Attention to detail

Ability to act independently to resolve problems

Motivation to learn

Ability to work in a positive, collaborative manner with coworkers

Ability and history of maintaining confidentiality and high level of trustworthiness

Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment

Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)

Ability to obtain and maintain State Collections Licensure

Legally eligible to work in the United States

No conflicts of interest with ConServe or our Clients

Occasionally lift and/or move up to 25 pounds

Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)

Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)

Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)