Amynta Group · 5 months ago
Customer Service Representative I
DFW
Full-time
Onsite
New Grad, Entry LevelAmynta Group is a company committed to providing excellent customer service. The Customer Service Representative for the Gap Department plays a critical role in supporting customers by handling inquiries related to gap claims and coverage details, ensuring compliance with regulatory guidelines while delivering a high standard of customer care.
Insurance
Responsibilities
Assist customers by providing the highest level of service when submitting claims against their auto warranty
Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types
Receive incoming calls from customers or service centers to resolve claim payment disputes, claim statuses, queries regarding warranty plans, and other auto-related general questions
Maintain a continual working knowledge of our client’s products, services and promotions
Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and service centers to resolve their issues
Ability to solve problems and deal with a variety of complex situations where limited standardization exists
Research, respond and resolve customer issues in a timely fashion
Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner
Document all customer information, communications and sales in system
Be available to work any shift in a 24/7 call center that is offering great compensation
Handling our customers’ first report of claims
Taking status calls on claims
Answering general questions regarding payment disputes, complex situations, and extended warranty claims
Qualification
Required
Strong attention to detail
Ability to explain complex policy terms clearly
Professionalism and empathy in resolving customer concerns
Ability to assist customers by providing the highest level of service when submitting claims against their auto warranty
Polite and professional demeanor while building a positive rapport with a variety of personality types
Ability to receive incoming calls from customers or service centers to resolve claim payment disputes, claim statuses, queries regarding warranty plans, and other auto-related general questions
Continual working knowledge of client's products, services, and promotions
Troubleshooting and problem-solving skills to supply accurate information to callers and service centers
Ability to solve problems and deal with a variety of complex situations where limited standardization exists
Research, respond, and resolve customer issues in a timely fashion
Retrieve information from systems based on customer inquiry and communicate information back to the customer in a clear and educated manner
Document all customer information, communications, and sales in the system
Availability to work any shift in a 24/7 call center
Company
Amynta Group
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents.
Founded in 2018
1001-5000 employees
H1B Sponsorship
Amynta Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (9)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Robert Giammarco
Chairman & CEO
Erin Mulloy
EVP and CFO
Recent News
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