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Golden State Water Company · 1 month ago

Senior Systems Analyst (123.25)

San Dimas, CA

Full-time

Onsite

Senior Level

$103K/yr - $176K/yr

7+ years exp

Golden State Water Company is one of the largest investor-owned water utilities in the United States. The Senior Systems Analyst will provide 24 x 7 support for the Oracle Customer Care and Billing system and its associated components, working as part of an onsite support team to ensure effective system functionality and user support.

DeliveryInfrastructureQuality AssuranceTransportationWater

Responsibilities

Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large/complex projects with assistance from team members

Documents requirements, solution design, diagrams business processes and system workflows

Performs application setups and configurations

Performs rapid and accurate analysis and effective diagnosis of production issues

Provides direct end-user support for any issues or questions related to the applications

Acts as needed as the primary point of contact with Oracle support services

Analyzes base code problems, refers to Oracle, and tracks to closure

Supports customizations (i.e. configuration, interfaces, modifications, and reports)

Lends expertise with system and component upgrades

Recommends and may assist in the testing of patches and upgrades

Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members

Participates in Disaster Recovery planning and testing

Provides after hours on-call support

Other related duties as necessary to support Company goals and objectives

Qualification

Oracle Database AdministrationSQLPL/SQLOracle Customer CareBillingLinux OS AdministrationOpenText ExstreamJavaPythonTroubleshooting application issuesChange ManagementInterpersonal skillsProject managementCommunication skills

Required

BS in Computer Science (or related discipline) or equivalent work experience

Seven (7) or more years' significant systems analysis experience required

Proficient in troubleshooting application, middleware and database issues

Must have experience in Business Application, Production Control disciplines, and Change Management

Outstanding written, verbal communication, and interpersonal skills

Energetic and self-motivated team player with ability to work effectively and cooperatively with project and infrastructure teams

Specific required skills include: Oracle Database Administration

SQL, PL/SQL, and either SQL Developer or Toad

Understanding of network technologies/concepts

Linux OS Administration and commands

Preferred

Three (3) or more years' experience configuring, coding, and troubleshooting Oracle's Customer Care and Billing software with the following skills:

Knowledge of CC&B in the following areas: Administration and Configuration, Framework Business Processes, Framework Administration including ConfigTools, Development and Customizations

Oracle Weblogic Server and Enterprise Manager

Oracle Utilities SDK and Eclipse

Oracle SOA Suite and Oracle Integration solutions

Java

Python

OpenText Exstream

Automic Applications Manager

Ability to script in Linux

Experience with BI Publisher or other reporting tools

Working knowledge of various computer hardware platforms such as Linux and Windows

Ability to develop project plans, track resources, dependencies, budget and due dates for successful project implementations

Experience working in the Utilities industry

Benefits

Medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents

Paid vacation and sick time

Twelve Company paid holidays per year

401(k) retirement plan

Defined Contribution Profit Sharing retirement plan

Life, AD&D, and LTD insurance

Health savings account

Flexible spending plans

Company

Golden State Water Company

Founded in 1929, Golden State Water Company (Golden State Water) is an investor-owned public utility that provides water service to more than 1 million customers in over 80 communities in Northern, Coastal and Southern California.

Founded in 1929

San Dimas, California, USA

501-1000 employees