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Origence · 1 month ago

IT Systems Technician Lead

Irvine, CA

Full-time

Hybrid

Senior Level

$37.79/hr - $47.22/hr

Origence is a fintech company specializing in SaaS lending solutions for Credit Unions. The IT Systems Technician Lead will lead a team to ensure the stability and security of IT systems while collaborating with other teams to analyze requirements and implement solutions.

BankingElectronic Design Automation (EDA)Financial ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Mentor a team of IT System Technicians, providing guidance, support, and fostering a positive work environment

Coordinate and prioritize tasks to ensure the timely resolution of system-related issues

Provide guidance on complex technical challenges and support team members in professional development

Actively participate in team meetings, sharing insights, and contributing to collaborative problem solving

Oversee the installation, configuration, and maintenance of operating systems, workstations, and related infrastructure

Ensure the security and integrity of systems through proactive monitoring, patch management, and vulnerability assessments

Collaborate with cybersecurity teams to implement and enforce security policies and protocols

Develop and maintain documentation for system configurations and procedures

Provide technical troubleshooting and resolving escalated system-related issues

Provide hands-on technical support for end-users, including troubleshooting hardware and software issues

Manage and prioritize incoming support requests to meet established service level agreements (SLA’S)

Collaborate with other IT teams to escalate and resolve complex technical issues

Work with cross-functional teams to assess system requirements and implement solutions to enhance system performance and reliability

Conduct regular system audits to identify opportunities for improvement and optimization

Stay up to date on emerging technologies and recommend enhancements to improve efficiency and effectiveness

Qualification

Active DirectoryMicrosoft IntuneManageEngine ADManagerJAMF MDMPowerShell scriptingCloud platformsVideo conferencing supportTechnical documentationCollaboration skillsAdaptability

Required

Bachelor's degree in information technology, Computer Science, or related field

Experience administering user accounts, groups, and organizational units within Active Directory

Experience utilizing and configuring ManageEngine: ADManager

Experience implementing and managing Microsoft Intune for device enrollment, configuration, and compliance

Experience with JAMF MDM for managing and supporting macOS devices

Comfortable using and troubleshooting both Mac and Windows operating systems

Experience supporting and optimizing video conferencing platforms

Familiarity with the ServiceNow platform for ticketing and workflow management

Experience with automation and processes using scripting languages in PowerShell

Knowledge of cloud platforms and services

Proven experience in a similar role, with a track record of successfully leading IT support teams

Comfortable working in a fast paced/rapidly evolving environment

Willingness to learn and adapt to modern technologies and applications, applying them as needed

Ability to collaborate effectively with both technical and non-technical users

Strong documentation skills for processes, procedures, and training materials

Ability to translate technical specifications into clear, non-technical requirements

Benefits

Flexible Working Environment

Paid Time Off

401k (8% match)

College Tuition Benefits/ Tuition Reimbursement

Good Benefits options

Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

Company

Origence

Origence delivers automation solutions to credit unions, banks and mortgage banks to increase efficiency.

Founded in 2019

Irvine, California, USA

501-1000 employees

https://origence.com/

H1B Sponsorship

Origence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2023 (3)