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YMCA of Delaware · 1 month ago

Member Service Representative Part-time - Walnut Family YMCA Location

Wilmington, DE

Part-time

Onsite

New Grad, Entry Level

$15/hr - $20/hr

YMCA of Delaware is dedicated to improving the health and wellbeing of individuals and families. They are seeking a Member Service Representative to provide excellent customer service, manage incoming calls, and engage with members to build relationships.

Health DiagnosticsNon ProfitSocial

Responsibilities

Provide an excellent customer service experience to members and prospects

Contribute to team effort by accomplishing related results as needed

Manage effectively large amounts of incoming calls

Engage members to help build sustainable relationships of trust through open and interactive communication

Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly

Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction

Other tasks as assigned

Qualification

Customer serviceCommunication skillsBasic computer knowledgeInterpersonal skillsMulti-lingual

Required

Strong interpersonal and communication skills to serve a diverse community

High School Diploma or equivalent experience and or education

Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines

Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer

Ability to relate effectively to diverse groups of people from all social and economic segments of the community

Previous customer service, sales, or related experience

Basic knowledge of computers