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Beneficial State Bank · 1 month ago

Treasury Management Support Associate

Oakland, CA

Full-time

Hybrid

Senior Level

5+ years exp

Beneficial State Bank is a B-Corp bank focused on transforming the banking industry. The Treasury Management Support Associate will provide professional and technical support to clients and bank personnel, ensuring compliance and effective communication of technical concepts.

BankingFinancial ServicesPersonal Finance

Responsibilities

Strong communication skills in email, telephone and in-person interactions with clients employees

Maintain and catalogue approval and authorization forms for all access granted to online sub-users and client profiles

Periodic reviews of system sub-user and client profiles and forms to ensure compliance with Regulations and internal controls

Create, delete and update Online Banking and Treasury Services access for corporate sub-users, personal users and clients based on approval forms

General technical service support for Online Banking including Wires, ACH, Positive Pay and Remote Deposit Capture modules, and other services provided by the bank through Electronic Banking

General technical service support for ancillary software and hardware that interfaces with our core system, including but not limited to RDC Scanners, Quickbooks functionality and Mobile Deposit applications

Basic understanding of risk ratings and establishing safe transactional limits for online and electronic transactions

Maintain and update daily tracking forms as necessary

Basic clerical skills including filing, retrieval of documents, proof and edit routine, office correspondence, report and form building and input across all Microsoft Office products

Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities. This includes successfully taking all online compliance training as assigned within specified due dates

Completes mandatory compliance training in accordance with established deadlines

Qualification

Treasury ManagementOnline BankingACH experienceCustomer supportMicrosoft WindowsTechnical DocumentationEffective communicationTime ManagementProblem SolvingAttention to detailCollaboration

Required

Bachelor's degree, four years of college or equivalent

Five to seven years of banking experience

One to two years of experience in cash management or treasury management fulfillment

Must possess positive and professional customer service and sales skills

Strong computer skills, specifically in Microsoft Windows environment

Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees

Good organizational and time management skills

Ability to work with general supervision while performing duties

Preferred

Basic knowledge of retail product philosophy, policy, procedures, documentation and systems

Automated Clearing House (ACH) experience is highly recommended

Thorough knowledge of all retail products and services

Proven customer service and interpersonal skills

Effective selling, cross-selling and referral skills

Strong mathematical, problem-solving, and negotiation skills

Exercise accuracy, alertness, good judgment, initiative, courtesy, tact and patience in dealing with customers, both internal and external, as well as vendors/suppliers used by the Bank

Ability to analyze customer credit data and other related financial information

Strong interpersonal and relationship building skills

Previous experience in a financial sales representative oriented role

Current Driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities