Shaner Hotels · 4 hours ago
PBX Operator | Faro Blanco Resort & Yacht Club, a Curio by Hilton
Marathon, FL
Full-time
Onsite
Entry Level
1+ years expShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. The PBX Operator provides superior guest services, efficiently handling all incoming telephone calls and providing information and services to guests in a friendly, professional manner.
HospitalityResortsRestaurants
Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts
Proficiently screen and transfer calls to the appropriate extension
Greet and interact with internal and external guests in a genuine warm and friendly manner
Maintain the integrity of the guests' privacy, including confidentiality of personal information
Respond promptly to questions, concerns, and special requests. Follow-up to ensure the guest is satisfied
Maintain knowledge of room types, hotel amenities, features, hours of operation and area attractions
Expected to listen to all guest complaints. Properly and professionally handle all complaints and if required, seek assistance from leadership
Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
Logs packages delivered to the hotel
Carefully handles all emergency situations
Other duties as assigned
Qualification
Required
High school graduate or equivalent
Minimum one year customer service experience
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Capability to handle multiple calls along with relaying essential messages
Proper knowledge of computer skills, data entry, and word processing
Preferred
Previous hotel experience preferred
Bilingual English/Spanish a plus
Knowledge of local activities and attractions appropriate for clientele
Company
Shaner Hotels
Shaner Hotels is a hotel developer, owner and operator in a progressive global hospitality industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$109.6M2013-06-11Private Equity· $50M
2007-01-01Private Equity· $59.6M
Recent News
2024-11-27
Hotel Management Network
2024-04-27
Company data provided by crunchbase