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LG Electronics North America · 2 weeks ago

Associate Customer Claims Analyst (Bilingual English/Korean)

Englewood Cliffs, NJ

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $70K/yr

LG Electronics North America is a global leader in technology dedicated to creating innovative solutions for a better life. The Associate Customer Claims Analyst will be responsible for managing customer claims, applying account credits, and analyzing trends related to claims to ensure effective resolution and customer satisfaction.

Consumer Electronics

Responsibilities

Responsible to apply account credits and payment on customer claims following claim review and validation of documents

Review results of account reconciliation, on a monthly, quarterly and yearly basis to analyze trends related to safety and monitor non-safety claims

Identify discrepancies with transactions, escalate for review to respective departments and notify customers to respond or resubmit claim

Research claim history to validate claim amount by matching the backup documentation provided

Full responsibility on customer claims for payment

Analyze monthly, quarterly and yearly trends related to safety and non-safety claims

Able to reconcile/analyzing/monitoring claims and resolve related issues/problems

Good written/communication/reporting skill

Responsible for customer's credit memo eligibility upon credit request- check duplication claim, over claim and invalid claim

Responsible to check and process daily claim submitted by Customer, Sales, Collection and other related department to follow up timely matter

Able to understand & interpret documentation and research system skill (GERP, Sales Portal, EDW)

Able to communicate internal/external to resolve any issues and problem

Qualification

Claims AnalysisBilingual English/KoreanMicrosoft OfficeTeam CollaborationWritten Communication

Required

Bachelors Degree

Bilingual in English and Korean

Good written/communication/reporting skill

Knowledge of Microsoft office (Excel/power point/word- Intermediate level)

Able to reconcile/analyzing/monitoring claims and resolve related issues/problems

Able to work in team environment

Require over time if needed

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.