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LTIMindtree · 20 hours ago

L2 Support engineer

New York, United States

Full-time

Onsite

New Grad, Entry Level

$91K/yr - $119K/yr

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and maximize growth. The L2 Support Engineer role involves providing critical technical support to end-users, diagnosing and resolving hardware and software issues, and ensuring the seamless operation of IT systems and infrastructure.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Hiring Manager

Praveen kumar M

Responsibilities

Provide direct technical support

Respond to service tickets and requests for technical assistance via phone email or inperson

Diagnose and resolve firstlevel issues related to workstations laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals

Troubleshoot network connectivity issues LANWAN VPN WiFi

Assist with user account management and access permissions

Hardware and software management

Install configure and upgrade computer hardware and software

Maintain hardware and software inventory

Perform preventative maintenance and repairs on IT equipment

Network maintenance and security

Monitor and maintain computer networks and servers

Apply firewall policies and multifactor authentication MFA to secure networks

Assist with cybersecurity incident response and educate employees on best practices

Documentation and reporting

Log and track support requests using a problem management database

Maintain accurate records of issues and resolutions

Prepare and submit regular reports on IT support activities

Training and user education

Provide oneonone and group training to users on hardware software and IT policies

Develop and update training materials and knowledge base articles

Teamwork and collaboration

Work closely with other IT team members escalating complex issues to higher levels of support Tier 23 when necessary

Collaborate with vendors and service providers to ensure timely resolution of issues

Qualification

EUC Desktop EngineeringWindowsMacOSLinuxNetwork troubleshootingTechnical supportUser trainingDocumentation

Required

Provide direct technical support

Respond to service tickets and requests for technical assistance via phone, email, or in-person

Diagnose and resolve first-level issues related to workstations, laptops, operating systems (Windows, macOS, Linux), software applications, printers, scanners, and other peripherals

Troubleshoot network connectivity issues (LAN/WAN, VPN, WiFi)

Assist with user account management and access permissions

Hardware and software management

Install, configure, and upgrade computer hardware and software

Maintain hardware and software inventory

Perform preventative maintenance and repairs on IT equipment

Network maintenance and security

Monitor and maintain computer networks and servers

Apply firewall policies and multifactor authentication (MFA) to secure networks

Assist with cybersecurity incident response and educate employees on best practices

Log and track support requests using a problem management database

Maintain accurate records of issues and resolutions

Prepare and submit regular reports on IT support activities

Provide one-on-one and group training to users on hardware, software, and IT policies

Develop and update training materials and knowledge base articles

Work closely with other IT team members, escalating complex issues to higher levels of support (Tier 2/3) when necessary

Collaborate with vendors and service providers to ensure timely resolution of issues

Mandatory Skills: EUC Desktop Engineering

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2133)

2024 (2855)

2023 (2267)