Stellic · 1 month ago
Enterprise Customer Success Manager – Higher Education
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $165K/yr
2+ years expStellic is a fast-growing startup focused on transforming the student experience in higher education. As a Customer Success Manager, you will drive customer success and retention by building trusted relationships with partners and ensuring they realize maximum value from Stellic's platform.
Education
Responsibilities
Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle
Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus
Be a strategic “voice of the customer” thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Stellic’s Product and Partnership experience
Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials
Own renewals for your partners end-to-end
Qualification
Required
Completed Bachelor's degree from an accredited institution
2+ years professional background in education technology
Ability to navigate multi-stakeholder environments and build strong relationships across organizations
Deep empathy for stakeholders and motivation to help them achieve their goals
Strong persuasive communication skills, able to influence and inspire decision-making
Experience working within bureaucratic, slow-moving organizations such as government, finance, healthcare, or higher education
Proactive problem solver who can identify and mitigate risks while finding creative, scrappy solutions
Skilled in data analysis and reporting, with comfort using CSV files and Excel to demonstrate ROI
Experienced in training diverse stakeholders on complex enterprise B2B SaaS products
Clear and concise communicator, able to document and share updates effectively
Goal-oriented mindset focused on impact rather than tasks
Strong organizational skills with ability to manage a caseload of 25 partners
Comfortable handling commercial conversations, including upsells and renewals
Collaborative team player who works effectively with sales, product, and marketing teams
Determined and resilient, with a 'get it done no matter what' attitude
Comfortable with travel (domestic and international)
Naturally aligned with Stellic's values: My Heart is in the Work
Passionate about the role and driving Student success
Benefits
Generous stock options in a Series A stage startup
Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan
401K and commuter benefits
Annual international retreats in some of the most beautiful cities & towns
Company
Stellic
Student Success Platform Designed to Help Students Maximize their College Journey and Graduate on Time.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$14.1MKey Investors
Reach Capital
2022-03-22Series A· $11M
2019-10-17Seed· $3.1M
2017-05-23Series Unknown
Leadership Team
Sabih Bin Wasi
Founder & CEO
Ali Naqi
Lead Product Designer
Recent News
Company data provided by crunchbase