Apply on Employer Site

First U.S. Community Credit Union · 1 month ago

Special Assets Group Specialist II

Corporate Office/University Branch, Sacramento, CA, US

Full-time

Onsite

Entry Level

$23.55/hr - $35.33/hr

1+ years exp

First U.S. Community Credit Union is focused on providing financial services to its members. The Special Assets Group Specialist II is responsible for managing delinquent accounts, communicating with members regarding their financial status, and handling various collection and repossession processes.

Financial Services

Responsibilities

Follows up on accounts listed in the negative and delinquent account queue(s). Has the responsibility to properly notify and keep all members informed of the status of the negative and delinquent account(s) which they endorsed

Keeps a record of conversations, either by phone or in person, regarding account promises or solutions with members regarding their negative share account. Maintains files on all accounts

Consults with members in person by telephone or correspondence to resolve part due payment status. Must recognize situations which may become severe, jeopardizing collateral or assets of the credit union. Assists in the preparation of extension agreements, enters data on the computer providing an alert for other member/credit union relations

Considers accounts for small claims actions or civil actions. Refers accounts to Senior Special Assets Group Specialist or Special Assets Group Manager for further review

Prepares and assists with paperwork for bankruptcies, civil suits, and subpoenas. After approval by the Special Assets Group Manager, proceeds to monitor the case for subsequent actions

Prepares and assists with paperwork for repossessions or accounts assigned for repossession. Has knowledge of repossession procedures and processes

Is responsible for reviewing and working on the negative share report monthly

Process weekly CPI reports. Add and remove from loan as needed. Place calls to members prior to CPI being issued. File loss claims with CPI carrier. Is able to communicate with members the requirements by law and per the agreement to furnish insurance

Is compliant with the collections procedures and records implemented by the Special Assets Group Manager and has knowledge of credit union policies and procedures in alternate departments

Scan/image completed loan files, loan workups, and other documentation. Includes verification of bar code information and audits of image quality and completeness

Other duties and goals as assigned

Qualification

Collection experienceCollection regulationsInterpersonal SkillsWritten communication skillsVerbal communication skillsSales techniquesProduct policy knowledgeProblem solving ability