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Leidos · 2 weeks ago

Voice and Hardware Systems Engineer - TS/SCI with Poly

Colorado Springs, CO

Full-time

Onsite

Entry, Mid Level

$70K/yr - $126K/yr

2+ years exp

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. They are seeking a Voice and Hardware Systems Engineer to support client requirements in a dynamic setting, focusing on the engineering operations of voice systems and hardware throughout the operational lifecycle. The role involves ensuring the availability and reliability of mission-critical communication systems and providing engineering support for VoIP systems.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide system level engineering support mission critical IT systems, related telecommunications trunk circuits, voicemail and telephone instrument units

Ensures the availability of mission critical launch communications systems through proactive Tier 2 hardware maintenance

Updates or creates knowledge articles to allow Tier 1 to resolve without escalation to Tier 2

Performs daily system checks for alerts or degradation of service or system

Provide systems engineering support to enterprise voice over IP (VoIP) phone systems including Cisco VoIP phone units, voicemail and Call Manager System

Provide consistent execution of Voice availability and reliability through the direction of proactive engineering methodologies and request fulfillment activities

Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution

Ensures the availability of mission critical launch communications systems through proactive voice systems IT systems engineering

Performs incident and problem management to resolve or escalate issues in order to restore service

Supports configuration management and change management activities

Qualification

Voice Systems EngineeringTelecommunications SystemsConfiguration ManagementDoD 8570 CertificationVoIP SystemsAnalytical SkillsServiceNowITIL FoundationsSharePointTeam CollaborationCommunication Skills

Required

U.S. Citizen with an active TS/SCI with Polygraph

Requires BS and 2+ years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Additional experience can be considered in lieu of a degree

Current DoD 8570 certification applicable to the position (typically Security+)

Must understand complex, classified, mission specific communications infrastructure and technology that specifically supports US strategic launch capabilities

Requires Launch or mission operations experience

Experience performing voice systems engineering on mission critical systems

Understand mission critical desktop and communications hardware and software

Experience supporting configuration management, change management and service transition

Excellent verbal and written communication skills

Proven ability to work collaboratively and constructively as part of a team

Must be willing to perform call-in support as required