Catholic Charities of the Diocese of Rochester · 1 month ago
PROGRAM COORDINATOR - NYS KINSHIP NAVIGATOR
United States
Full-time
Remote
Entry Level
$25/hr - $25/hr
2+ years expCatholic Charities of the Diocese of Rochester is seeking a Program Coordinator for the NYS Kinship Navigator. The role involves providing intake, assessment, and consultation to kinship caregivers, as well as administrative support and data collection for the program.
Government Administration
Responsibilities
Provides intake, assessment and consultation to kinship caregivers
Responds to consumer calls using up-to-date knowledge of resources available to kinship caregivers across New York State
Appropriately responds to request for information and referrals
Uses social work skills to provide telephone assessment and consultation on kinship care issues
Identifies request requiring immediate assistance (i.e. safety issues or emergent basic needs such as food, shelter or medical care)
Refers callers to appropriate Regional Coordinator if eligible
Provides follow up calls as needed; provided random call backs for evaluative purposes as per program requirements
Uses computer software to track all calls, intakes and client outcomes
Identifies callers who need a more extensive evaluation conducted by Director
Maintains timely and accurate documentation of services provided
Completes mailing of information and resources to caregivers
Provides administrative support
Answers phone and relays message; recognizes and handle crisis calls and other important communications
Types contracts, agreements, budget and statistics
Maintains an accurate and accessible filing system
Produces computer generate reports
Coordinates outreach mailings for Navigator
Assists with event planning and other projects as requested by Director
Assists with reporting and program evaluation
Completes program reports required by agency and funder as requested
Completes monthly statistical reports for internal use as needed
Monitors and updates information in resource database for accuracy
Networks with agencies and coalitions across the state to promote program and keep database current
Researches information requests not found on website, in a timely manner and updates website for future reference
Acts as primary for program social media presence (Facebook, Twitter)
Acts as back up for updating program website
Participates as a member of the team in order to facilitate the delivery of services
Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other responsibilities as requested by supervisor. May also be needed to provide back up for supervisor
Qualification
Required
Minimum of two years of human services experience
Preferred
Bachelor's Degree in a related field preferred. Equivalent Combination of education and experience will be considered
Customer service experience in a non-profit organization is also preferred
Company
Catholic Charities of the Diocese of Rochester
Inspired by the Gospel and rooted in Catholic Social Teaching, we’re on a mission to build a just and compassionate society to advance the dignity of all people.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase