Apply on Employer Site

Pillsbury Winthrop Shaw Pittman LLP · 18 hours ago

IT Service Desk Analyst

Nashville, TN

Full-time

Hybrid

Mid Level

3+ years exp

Pillsbury Winthrop Shaw Pittman LLP is a law firm seeking an IT Service Desk Analyst to investigate and resolve software/hardware problems and connectivity issues for users. The role involves logging support requests, maintaining documentation, and building professional relationships within the firm while working in a fast-paced environment.

ConsultingFinanceLaw EnforcementLegalProfessional ServicesReal Estate

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Responding to support requests presented in both calls and emails

Logging and tracking support requests using the current ticketing (ServiceNow) database. Maintain historical records and related problem documentation

Actively participate in firmwide project efforts, as well as participate in testing efforts and documenting results

Form effective professional relationships on behalf of the Service Desk team with all levels of the Firm including IT colleagues, executives, management and staff

The successful candidate will thrive in a fast-paced environment, seek to provide superior service to the client, and embrace working in a team environment as well as independently

Qualification

Application supportServiceNowWindows 10/11A+ certificationNetwork+ certificationRemote access toolsDocument management systemsMultitaskingCommunication skills

Required

A minimum of 3+ year's solid experience in the technology support field with an emphasis on application support

Related certification or equivalent, e.g., 2-year certificate from a college or technical school

Knowledge of Windows 10, Windows 11, Office2016 and Office365, Adobe Acrobat Pro and Internet Explorer/Edge

Familiar with supporting and troubleshooting various remote access tools including VPN, Citrix or Web Mail

Experience supporting document management systems (NetDocuments or iManage) or Aderant Expert

Experience supporting MFA or SMS enrollments and mobile apps on both iPhone and Android devices

The ability to effectively multitask in a fast-paced support center environment

Ability to read, analyze, and interpret common technical instructions

Ability to apply instructions to resolve customer problems in a timely manner

Demonstrate strong written and verbal communication skills

Attendance in training on required applications is expected

When necessary, this position requires overtime and/or shifts on weekends or corporate holidays, and some in-office workdays based on schedules

Ability to sit in your assigned work area, answer phones, respond to emails in a timely manner, and type proficiently for long periods of time

Ability to lift up to 50 pounds individually or assist in the lifting of large parcels

Preferred

A+ and/or Network+ certification, is a plus

Experience supporting document management systems (NetDocuments or iManage) or Aderant Expert is a plus

Company

Pillsbury Winthrop Shaw Pittman LLP

Pillsbury is one of the world’s foremost law firms, operating at the intersection of technology innovation, capital and government.

Founded in 1868

Palo Alto, California, USA

1001-5000 employees

http://www.pillsburylaw.com

H1B Sponsorship

Pillsbury Winthrop Shaw Pittman LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (7)

2023 (9)

2022 (7)

2021 (3)

2020 (11)