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Frontier Internet · 1 month ago

Sales & Service Technician II (Central Office)

BANGOR, PA 180131924, USA

Full-time

Onsite

Mid Level

$38.09/hr - $38.09/hr

3+ years exp

Frontier Internet is committed to connecting communities and improving digital access across America. They are seeking a Sales & Service Technician II to service customer needs by installing, maintaining, and operating communication equipment, including copper and fiber optic cables, within the communications network.

InternetTelecommunicationsTVVideoVideo Streaming

No H1B

Responsibilities

Place poles, cable, buried plant (cable, fiber, pedestals, ground rods, etc.) all associated equipment and service drops (aerial/buried)

Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed

Work on Centrex and small business systems (leased and customer owned), circuits, complex wiring and software

Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards

Perform splicing, research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in aerial, underground, manholes and customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size

Performs work and uses hand tools at ground level and aloft on ladders, poles and buckets

Read and interpret service orders, trouble tickets, circuit diagrams and schematics

Learn the installation/operation of new and existing equipment

Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed

Knowledge of Company’s products and services with the ability to effectively communicate benefits to customers

Support and actively participate in promotion of Company products and services

Aid and assist other department and contractors as needed

Comply with Company vehicle usage and fleet policies

Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties

Report need for vehicle repair or service and schedule when required and/or prescribed

Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers

Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate

Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets

Proactively inform your manager/supervisor of competitive and economic activities in your local market area

Perform other duties as requested by supervisor in order to achieve departmental goals and objectives

Qualification

Outside plant experienceCable splicingCommunications systemsPC configurationNetworkingHSI knowledgePole climbing certificationInterpersonal skillsTeamworkTime management

Required

Minimum 3 years outside plant experience including line work, cable splicing of copper cable and/or fiber optic cable and station installation

High School diploma or equivalent required

Experience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc

Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc

Experience using personal computers, installing software programs and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc

Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc)

Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc) ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI

Basic knowledge of HSI or broadband connectivity

Basic knowledge of Networking

Basic knowledge of DNS

Basic knowledge of E-mail delivery

Basic knowledge of IP networking

Basic knowledge of PC Hardware

Demonstrates effective interpersonal skills and ability to establish and maintain effective communication with customers and co-workers

Ability to work independently and in a team environment

Ability to prioritize and manage time effectively to meet customer expectations

Must be able to operate a motor vehicle and possess a valid driver's license

Maybe required to possess a CDL

Must have the ability to operate or learn to operate a standard shift vehicle

Must possess pole climbing certification or have the ability to successfully complete certification

Must be able to work aloft on ladders, in buckets, and on poles with the use of climbing hooks

Must be able to work in confined spaces as well as isolated areas

Must be able to work outside in extreme conditions including inclement weather

Ability to differentiate colors and alarm lights of various magnitudes

Must be able to sit, stand, climb, walk (on uneven terrain) bend and stoop for extended periods on a regular basis

Ability to lift, unload from vehicle and carry ladders weighing approximately 70 lbs

Ability to exert up to 70 pounds of force occasionally to position equipment or test gear, to move 20 pounds regularly and to exert up to 10 pounds of force routinely to move materials, equipment and test sets

Ability to work assigned hours on a regular scheduled tour

Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends and holidays

Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear