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Continental Western Group (a Berkley Company) · 1 month ago

Claim Representative - Auto and General Liability

Urbandale, IA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. The Claim Representative will handle and investigate low to medium level auto and general liability commercial casualty claims, ensuring prompt and equitable resolution by analyzing coverage, liability, and damages.

Commercial InsuranceFinancial ServicesRisk Management

No H1B

Responsibilities

Examine and analyze policies, contracts and claim forms to determine coverage

Investigate loss in a prompt manner by investigation, telephone, or correspondence to determine the extent of the Company’s liability

Request necessary reports, e.g., police reports, fire reports, medical records, property damage inspections, etc

Utilize independent adjusting services to assist in the claim investigation as appropriate

Establish accurate claim reserves and re-evaluate exposures and reserves during the life of the claim

Correctly enter claim data and file documentation into claim and related systems for reporting purposes

Negotiate settlement or conclusion of claim

Participate in educational, coaching and mentoring opportunities to enhance claims adjusting skills and knowledge

Perform other related duties as assigned by management

Qualification

Casualty claims experienceClaims investigationNegotiation skillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookCustomer orientationProblem analysisInterpersonal skillsCommunication skillsOrganizational skills

Required

2+ years related casualty claims experience and/or training; or equivalent combination of education and experience

Ability to travel on an occasional basis

Proficient with Microsoft Word, Excel, and Outlook

Preferred

Bachelor's Degree preferred but not required

Prior commercial lines casualty claims experience

Ability to organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to inquiries from customers

Possess strong customer orientation; problem analysis and problem resolution skills; and interpersonal and communication skills