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Collective Health · 2 weeks ago

Staff Conversational AI Engineer

Plano, TX

Full-time

Hybrid

Lead/Staff

$195K/yr - $244K/yr

12+ years exp

Collective Health is transforming how employers and their people engage with their health benefits through innovative technology. As the Staff Conversational AI Engineer, you will lead the design and implementation of conversational AI solutions to enhance user experiences and improve member satisfaction.

Health CareHealth InsuranceInsurTech

H1B Sponsor Likely

Responsibilities

Lead the architecture, design, development, and deployment of sophisticated conversational AI applications on the Google CCAI platform to serve a variety of consumer and internal use cases

Architect and build robust, scalable, and maintainable conversational flows and virtual agents using Google Dialogflow CX and DialogFlow APIs

Define processes and optimize them continuously for seamless migration of agents across various environments

Integrate and optimize Google Agent Assist to empower our member-facing teams with real-time guidance and support

Leverage CCAI Insights to analyze conversation data, identify trends, and continuously improve the performance and effectiveness of our AI-driven interactions

Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation and excellence in the AI space

Collaborate closely with product managers, designers, and other engineering teams to define the product vision, roadmap, and user experience for conversational AI initiatives

Manage stakeholder expectations and communicate technical concepts and project progress to both technical and non-technical audiences

Stay at the forefront of advancements in conversational AI, natural language processing (NLP), and large language models (LLMs), and champion the adoption of new technologies and best practices

Qualification

Google CCAI platformConversational AI designNatural language processingSoftware DevelopmentAPI integrationsJavaScriptPythonJavaIncident managementML algorithmsTeam leadershipCommunicationStrategic mindset

Required

Proven, hands-on experience in designing, building, and launching production-level conversational AI experiences is essential for success in this role

12+ years of Software Development experience of which 5+ years is in CCAAS designing high-concurrency, omnichannel communication platforms

In-depth knowledge and practical experience with the Google Cloud Contact Center AI (CCAI) platform, including Dialogflow CX, Agent Assist, and CCAI Insights

Strong understanding of natural language understanding (NLU), natural language generation (NLG), multi-language support and the principles of conversational design

Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data

Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management

Experienced in prompt engineering, building, enhancing and maintaining custom RAG pipelines

Proficiency in javascript and in one or more languages such as Python or Java

Experience with API integrations and connecting conversational interfaces with backend systems and data sources

Demonstrated ability to lead and mentor engineering teams, with a passion for sharing knowledge and fostering technical growth

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders

A strategic mindset with the ability to translate business needs into technical solutions and a long-term vision for conversational AI

Knowledge of training and tuning topic modelling algorithms like LDA and NMF is a huge plus

Be a part of incident management/24•7 support for CCaaS on rotation basis

Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric

A bachelor's degree in Computer Science, a related technical field, or equivalent practical experience

Preferred

Experience Optimizing LLM engines

Experience building AI applications with Claude, OpenAI or LLaMa models

Benefits

Health insurance

401k

Paid time off

Company

Collective Health

Glassdoor3.8

Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all.

Founded in 2013

San Francisco, California, USA

501-1000 employees

http://collectivehealth.com

H1B Sponsorship

Collective Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (4)