SCC Soft Computer · 1 month ago
Interface Associate TSS
Clearwater, FL, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrSCC Soft Computer is seeking an Interface Associate Technical Support Specialist to provide triaging and troubleshooting support for Interface client tasks. This role involves initial client contact, documentation of tasks, and basic troubleshooting in a Unix environment.
BiotechnologyComputerHealth CareInformation Technology
Responsibilities
Performs system troubleshooting in a Unix environment, helping clients with Port/IP changes
Makes minor flag/transition table changes in Instrument Interfaces
Performs simple troubleshooting of Xyplex Ports for Instrument communication issues
Investigates HIS issues of no results going to HIS or no orders from the HIS
Performs investigations of ADT Interface merge discrepancies
Checks Reference Lab tasks for orders/results not processing
Monitors tasks for escalation and reports any/all to the Interface Team Manager or appropriate designee
Assists with projects as assigned by the Interface Team Manager
Properly timesheets against appropriate SCC tasks
Properly uses time clock as required to track working hours
Reviews assigned workload to assess potential delays in the delivery of solutions
Updates Voice Mail messages when absent from work
Responds to voice messages in a timely manner
Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort
Complies with all approved procedures, directives and guidelines
Performs other duties as assigned
Qualification
Required
An Associate's degree in a Healthcare related field (Biology, Microbiology, etc.) or Computer Science/IT related field is required
Previous experience in the Interface troubleshooting/building or IT applications (preferably SCC systems) highly desirable
Previous experience in a service related field, clinical laboratory, or related computer position
Troubleshooting skills on networks or PC's is desirable
Proficient in the use of a PC
Proficient in the use GUI applications such as Windows and MS Office
A thorough and practical understanding of the SCC product
Analytical and problem solving ability
Ability to work independently
Ability to collaborate with other team members
Excellent communication skills (oral and written)
Excellent interpersonal skills
Ability to work effectively under stress
Good keyboard/typing abilities
Excellent teaching and presentation skills
Preferred
A Bachelor's degree in a related field is preferred
Classes pertaining to Networking; including TCPIP general functionality and message structure are preferred
Training in Computer Science or programming desirable
Company
SCC Soft Computer
SCC Soft Computer supplies laboratory and clinical information systems for the healthcare industry.
Founded in 1979
1001-5000 employees
H1B Sponsorship
SCC Soft Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (5)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Leszek Rumak
Chief Technology Officer
Recent News
Company data provided by crunchbase