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The Home Depot · 1 month ago

Pro Customer Service/Sales

Lakewood, CO

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers. Team members build relationships, drive sales, and provide tailored solutions while ensuring customer satisfaction throughout the project journey.

E-CommerceHome and GardenHome DecorHome ImprovementRetail

Responsibilities

Deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients

Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions

Build and maintain professional relationships with Pro customers

Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations

Provide outstanding service based on unique project needs

Meet monthly sales goals and other metrics to drive sales in the store

Assist at the Pro Desk

Load materials

Manage deliveries

Offer specialized paint and product knowledge

Help ensure every Pro customer’s project is a success

Work together to maintain a clean, organized, and safe environment

Resolve delivery issues

Communicate Home Depot’s advantages over competitors

Monitor inventory

Execute sales initiatives

Uphold the highest standards of customer service and safety

Qualification

Product knowledgeSales skillsCustomer serviceBilingual communicationCollaboration

Required

Delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients

Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions

Build and maintain professional relationships with Pro customers

Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations

Provide outstanding service based on unique project needs

Meet monthly sales goals and other metrics to drive sales in the store

Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge

Help ensure every Pro customer's project is a success

Collaborate with team members to maintain a clean, organized, and safe environment

Resolve delivery issues and communicate Home Depot's advantages over competitors

Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety