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Temple University · 1 month ago

Associate Director, User Experience

Philadelphia, PA

Full-time

Hybrid

Senior Level, Lead/Staff

$65K/yr - $70K/yr

4+ years exp

Temple University is seeking an Associate Director of User Experience to join their University Market Department. This role will support the development of the strategy roadmap for UX & Market Research, integrating insights and recommending actions to enhance the experiences of prospective students and their families.

Responsibilities

Designs, deploys and analyzes usability and content efficiency tests continually

Creates white papers, reports and slide presentations to document or display complex findings, results and technical information, as well as recommendations

Creates wireframes, prototypes and other UX artifacts, including information architecture and user flow diagrams

Develop user-focused recommendations for the overall UX & Market Research strategy roadmap to support the direction guided by the Sr. Associate Director of User Experience & Market Research

Defines and implements user-centered strategies that align with divisional objectives and contribute to the university’s key goals across audiences

Takes a proactive role in shaping and steering projects that support our strategic vision, ensuring alignment with broader university initiatives

Facilitates cross-functional collaboration by working closely with designers, digital strategy specialists, web developers, content managers, and project managers

Identifies issues, tests opportunities, and assesses success factors through collaborative efforts that span multiple departments and teams

Recommends process improvements and evolves usability initiatives

Contributes and holds essential role in large-scale strategic initiatives, ensuring that usability-centric ideas are presented clearly and effectively to stakeholders

Manages smaller projects while also playing a crucial role in prioritizing and setting timelines for more complex, high-impact initiatives

Ensures continuous, effective working relationships within the team and across departments, fostering a culture of knowledge sharing and collaborative growth

Provides relevant input into strategies for the larger workgroup

Regularly communicates with preferred vendors in order to understand, influence and achieve internal goals

Responsible for understanding and working within project budgets

May provide analysis and input into the department budget

Stays up-to-date on industry trends and best practices

Qualification

User experience researchUsability testingProject managementEmergent technologiesData visualizationUser Centered DesignMicrosoft OfficeInterpersonal skillsAttention to detailCollaborationTime management

Required

Bachelor's degree in psychology, sociology, human factors or a related discipline

At least four (4) years of user experience research, design or directly related experience

An equivalent combination of education and experience may be considered

Experience in software and web applications which leverage emergent technologies, accessibility, and/or mobile devices

Proficient in the Microsoft Office suite of products

Experience educating distributed teams in UX methods and best practices

Demonstrated familiarity with moderated and unmoderated usability testing

Demonstrated experience in project management

Ability to manage multiple projects in a fast-paced environment while maintaining accuracy of work

Superior organizational skills - must be able to effectively prioritize and meet deadlines

Ability to quickly acclimate to different environments and are open to new processes and technologies

Self-directed with a solutions-oriented attitude; values and inspires a positive work environment

Ability to work within a continuous improvement environment; able to receive feedback with a positive attitude and a commitment to personal accountability

Strong interpersonal and problem-solving skills with the ability to work and collaborate with colleagues and campus partners

Brings diplomacy and collegiality to capably address challenges; willingness to tackle issues and collaboratively resolve them

Strong attention to detail and ability to utilize data and insights to determine decisions

Ability to work well under pressure

Demonstrated ability to effectively and collaboratively work as part of a cross-functional team

Ability to work independently and efficiently

Demonstrated excellent organizational time management skills

Ability to attend staff events as needed (including occasional nights and weekends)

Preferred

Knowledge of the higher education industry

Strong working knowledge of Photoshop, Illustrator, InDesign, Fireworks and associated design tools

Demonstrated knowledge with presentation design and data visualization

Knowledge of user interface design patterns and standard User Centered Design (UCD) methodologies and understanding of Agile development practices

Knowledge of surveys, interviews, contextual observation

Familiarity with A/B Testing / Design evaluation, Heuristic analysis, participatory design, and storyboarding

Knowledge of rapid / low-fidelity prototyping / sketching

Demonstrated proficiency with usability test design, deployment and analysis is required

Benefits

A hybrid work schedule

Full medical, dental, vision coverage

Paid time off

12 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

Company

Temple University

Glassdoor4.0

As the largest university in one of the nation’s most iconic cities, Temple educates diverse future leaders from across Philadelphia, the country and the world who share a common drive to learn, prepare for their careers and make a real impact.

Founded in 1884

Philadelphia, Pennsylvania, US

5001-10000 employees